Professional Documents
Culture Documents
Project Stakeholder
Management
Information Technology
Project Management,
Seventh Edition
Note: See the text itself for full citations.
Learning Objectives
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Identifying Stakeholders
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Additional Stakeholders
Program director
Project managers family
Labor unions
Potential customers
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Stakeholder Register
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Classifying Stakeholders
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Power/Interest Grid
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Sensitive Information
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Issue Logs
Understanding the stakeholders expectations can
help in managing issues
Issues should be documented in an issue log, a
tool used to document, monitor, and track issues
that need resolution
Unresolved issues can be a major source of
conflict and result in stakeholder expectations not
being met
Issue logs can address other knowledge areas as
well
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Best Practice
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Chapter Summary
Processes include:
Identify stakeholders
Plan stakeholder management
Manage stakeholder engagement
Control stakeholder engagement
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