Which of these departments could be outsourced without

damaging the work of a company which makes components

for the computer industry?
Research and development (R&D)
Component purchasing
Production and assembly
Sales
Marketing
Aftersales care and support
Human resources (HR)
Maintenance
Snack bar & restaurant
What would be the advantages and risks attached to
outsourcing any of these departments?

How Dutch cut flowers get to UK florists shops

Day 1

The flowers are cut

in the fields in Holland.

Day 2

The flowers are

conditioned and
packed by the growers.

Day 5

The flowers are

delivered from the
wholesalers to florist
shops for sale.

Day 3

The packaged flowers

are sold at auction
to UK wholesalers at
5 in the morning.

Day 4

The flowers are

transported through
the Channel Tunnel
to wholesalers
in the UK.

Forward logistics

1 Goran Radman helps retailers to move towards an

on demand supply chain.

2 This Holy Grail of retailing allows companies to respond to customer needs

and demand in real time.
3 This system aims to eliminate waste, unnecessary overhead or logistics, stockouts
and returns.
4 CPFR stands for collaborative planning, forecasting and replenishment.
5 When partners share information, the whole is greater than the sum of its parts.
6 After performing a force field analysis, Gorans job is to strengthen the driving forces
and weaken the restraining forces.

consumer power

inertia
giving away secrets

results
buying wrong technology
not achieving ROI

J.M Fishers Process of Transition

J M Fisher 2000/3 / http://www.businessballs.com/personalchangeprocess.htm

The user accepts sole risk for any liabilities arising from the use of this material.

Guidelines on Hilltops policy on water (suggested answer)

Hilltops policy is to conserve water at all times without spoiling the
experience and enjoyment of our hotel guests. Water is a precious
resource and our efficient management of this resource is an essential
part of what we do and of our ongoing success.
This is a special challenge for the leisure industry where our guests
comfort is paramount but, in partnership with our hotel guests, we must
ensure we do not waste water in any part of our operations: washing,
cleaning, bathing, swimming.
We must be especially vigilant during the winter months in the
Caribbean when rainfall can be low and our water supplies run low.
Our long-term objective is for our hotels use of water to be selfsustainable.

Family businesses

Match the words in the two columns to make phrases.

Are they pros or cons of family businesses?
communication
good customer
shared
family
loyalty and
lack of experience
long-term

values
rivalry
stability
breakdowns
dedication
relations
of other businesses

Family businesses
Pros
Good customer relations
Shared values
Loyalty and dedication
Long-term stability

Cons
Communication breakdowns
Family rivalry
Lack of experience of other businesses