Module 1: Participating in Workplace

Communication.
Module 2: Working in a Team Environment.
Module 3: Participating Career
Professionalism.
Module 4: Participating Occupational Health
and Safety Procedure (OHSP).

Module 1: Maintaining Client/Costumers

Relation.
Module 2: Managing Own Performance.
Module 3: Applying Quality Standard.
Module 4: Maintaining a Safe, Clean and
Efficient Work Environment.

Module 1: Performing
Care Service.
Module 2: Performing
Module 3: Performing
Module 4: Performing
Module 5: Performing

Pre and Post Beauty

Manicure & Pedicure.
Hand Spa.
Foot Spa.
Nail art.

Module 1: Performing Pre and Post Hair Care

Service.
Module 2: Performing Hair and Scalp Treatment.
Module 3: Performing Hair Cut.
Module 4: Performing Permanent Waving
(Perming).
Module 5: Performing Hair Coloring
Module 6: Performing hair Bleaching/Lightening

Module 7: Performing Hair Straightening

A. Hair Relaxing
B. Hair Rebonding

MODULE 1: PARTICIPATING IN WORK

PLACE COMMUNICATION
Communication
The ability to talk, explain through letter,
verbal communication, chatting sign,
language, etc.

1. Verbal- communication depends on words,

spoken word.
Factors of Speaking
a. Control soundness of voice, speak
clearly.
b. Be flexible.
c. Repeat information as needed.
d. Ask questions at a time.
e. Keep an open mind.
f. Be truthful.

2. Written- done thru writing and reading.

Usually used in doing application letters
in and out of the country.
3. Non-verbal- action, sign language.
Ways of Sending Communication
a. Sign language
b. Facial expression
c. Posture
d. Body movement/language

Open communication with respect, be

specific and complete speak in a (+)
manner, ask questions for clarification.
How to prevent negative communication
1. Plastic communication.
2. Avoid zero feedback.
3. Avoid cracked communication.
Listening
The art of communication.

1.
2.
3.
4.
5.

Keep quiet.
Maintain an eye contact.
Display openness.
Listen without response.
Send a response/acknowledgement.

How to have an effective communication

Understanding each other in a given
idea.

1. Free from emotional tensions

- Facial expressions.
- Control emotions.
2. Every member should participate in a given
project or tasks.
3. Members should be genuinely involved in
the teams effort.
4. Each one should show no sign of boredom.
5. Leadership should shift from time to time.

Employer working relation

1. Respect each other.
2. Follow the policies.
Role of the supervisor
Employer-employee relationship
respect each other/ treat yourself as a
worker with limitation.
Worker and supervisor
General
Manager>manager>supervisor>beauticians.

1. The one who support the management.

Supports the managers decision making.
2. Planning staff cover.
Look for other skills as an HR (human
relation) designate the work if the hair
dresser will be absent, or any
administrative work/multi tasking.
3. Contingency planning.
Unexpected absences see to it that in
and out products should be monitored
and inventory should be made at the end
of the year

4. Allocating work.
Doing all around tasks for the beautician
but giving the appropriate chores.
5. Supporting and supervising staff.
Measures the effectiveness of the
workers.
6. Minimizing conflicts.
7. Problems with individuals.
8. Equal opportunities
Dealing with permits, passed
assessments, registrations and laws.

Code of Ethics:
- Good moral character, give patience to
clients/customers
- Give respect
- Proper conduct & business dealing
- Professional image
Rule of Ethics
1. Give courteous & friendly services to all
clients
2. Be courteous & respect for the feelings
beliefs & rights of the others.

4. Build your reputations by settling good

conduct & behavior
5. Be loyal to mgrs. & associates
6. Obey all provisions of the state laws relating
to beauty/hair services.
7. Practice the highest standard of sanitation to
protect services of your client
8. Believe in your chosen profession, practice it
faithfully & sincerely
9. Dont try to sell products or services they do
notneed
10. Be loyal & cooperate to the school
personnels & fellow students/co-employee.

How to Deal w/ difficult people;

1. Free from emotional control
2. Talk in a diplomatic way
Dealing with difficult people;
1. Accept people as they are
2. Ask questions to clarify or suggestions
3. Refrain from becoming emotional
4. Work on feeling good about yourself
Guidelines for students success
1. Participate in the classroom in a courteous
2. School regulations are important.
3. Personal course interfere with touching and
learning.

4. Be careful with all school equipment and supplies.

5. Be cleaned and well groomed at all times.
6. Cooperation with teachers is essential for
effective learning.
7. Notebooks are important review aids.
8. Loafing, loitering makes a poor.
9. Be courteous and be considerate at all times.
10. Be tactful and polite to client/costumer.
11. Observe safety rules and preventive
12. Develop a pleasant personality.
13. Think and act positively.
14. Attend trade shows and conventions to increase
knowledge.
15. Careful complete all homeworks and
assignments.

16. Keep clothes and uniform spotlessly clean.

17. Follow teachers instructions and
techniques.
18. Show client/costumer that you are
interested and sincere.
19. Maintain good attendance.
20. Ask clarification of anything you dont
understand.
21. Bathe daily, used body deodorant.
22. Developed and exhibit good manner at all
times.
23. Be respectful to teachers and supervisor.
24. Develop work habit as essential to success.

I. Public sanitation- application of measure to

promote public health.
1. Unclean hands infectious diseases.
2. Mouth and nose discharges.
3. Common used of drinking plastic cups or
glass.
4. Common used of towel.
5. Uncovered coughing/sneezing, spitting in
public.

II. Sanitizing rules

1. Chemical solution in sanitizers should be change.
2. Manicuring implements must be kept in a
disinfectant solution of 70% alcohol during a process
of manicure/pedicure.
3. All articles must be cleaned free from hair before
being sanitize.
4. Comb and brush must be sanitized after each
client has been served.
5. Shampoo bowls must be sanitized before and
after each used.
6. All manicuring implements must be upset be
sanitized after each used by the client.
7. Sanitized electrical appliances by rubbing surface
with a cotton pad, damped with 70% alcohol.
8. All cape, finger bowl or similar object must be
sanitized prior to being used to another client.

9. All hair, cotton or other mats must be removed from

the floor w/o delay and deposited in a close container.
10. A freshly laundered towel must be used for each
client.
11. Headdress covering and neck strips must be
change for each client.
12. Do not permit the shampoo to case to come in
contact with the client skin.
13. Common used of powder puffs, lipstick rouge, solid
soap, sponges to more than a person is prohibited.
14. Lotions, ointment, creams must be kept in a clean
container.
15. Discard emery board after each used on a client.
16. Socked combs, brushes, towels or other used
materials must be removed from tops of work station
immediately after each used.

17. Clips, hair pins must not be placed in the

mouth.
18. Hair nets must not be carried in pockets or
caps of the uniform.
19. Hair net must be washed after each used.
20. Clips, curlers, body pins, or hair pins must
be sanitized after each used.
21. Implements and articles used must be first
sanitized and then place in a rust proof or air
tight containers or cabinet sanitizer.
22. Object drop on the floor are not to be used
until sanitized.
23. Dogs, cats, birds and pets shall not be
permitted in a beauty salon.

Safety precautions:
1. Electricity
2. Tools/appliances
3. Equipment & fixtures
4. Ventilation
5. Attire
6. Children safety
7. Adult client
8. Exist should be observed
9. Fire extinguisher should be present inside
salon
10. First aid kit should be always be prepared

Responsibility of the Salon Staff

1. Report all accidents/injuries to the manager.
2. Be encouraged to report all identified hazards to the
manager.
3. Assist accident to investigator.
4. Follow instructions such as safety works and
procedures.
5. Seek information to the manager when in doubt
about any aspects in safety.
6. Take care to protect the health and safety of oneself
and other.
7. Use equipment with all due care and report
incidents to damage or malfunctions immediately.
8. Use safety equipment and protective clothing
provided as directed.
9. Evacuate building during emergencies under the
direction of the manager.

Responsibility of the Manager

1. Established goals and objectives for the area.
2. Investigate accidents injuries and incidents affecting
occupational health and responsibility.
3. Conduct workplace and inspections, credits, and risks
assessment appropriate to their area of responsibility.
4. Motivate staffs to adopt good health and safety
practices.
5. Makes staff aware of specific policies, procedures,
and guidelines when activity is involved.
6. Provide the necessary risk control and maintenance
procedure to ensure a safe and healthy workplace.
7. Ensure that the new staffs have given OHS.
8. Ensure protective equipment and clothings has
provided and used.
Smock gown- protective clothing during the service.
9. Meet all legal requirements with regards to OHS.

I. Effective relationships with

client/costumer

How to maintain professional image

Guidelines:
1. Hygiene-cleanliness
2. Personal hygiene-bathe daily, use
deodorant, well groomed hair, & clean
outfit
3. Rest-adequate sleep helps a lot
4. Relaxation
5. Exercise

6. Nutrition-what you eat affects your body

7. Healthy lifestyle-practice stress mgmt.
thru combination of relaxation
8. Healthy thoughts-body & mind work at
the same time
9. Good posture-lessens your fatigue
10. Personal grooming-extension of personal
hygiene should be a good model, HD should
be the best advertisement in the salon
Human Relations & Personal Attitude
Psychology on how to get along with others

1. Greet the client using a pleasant smile

2. Be alert to clients moodbe flexible
3. Topics of conversation should be carefully chosen
4. Make a good impression by looking the part of a
successful beauticians & by speaking/acting as a
professional
5. Cultivate a self confidence & project on pleasing
personality
6. Show interest in the clients personal preferences
7. Stock in diplomacy when dealing with problems
you may encounter
8. Be capable & efficientgood output

9. Be punctual on scheduled time foe

appointment
10. Develop your business & sales ambition
Avoid saying anything that sounds critical
11. Avoid saying anything that sounds critical
12. Keep informed of new products & services so
you can answer clients questions intelligency
13. Continue to add your knowledge & skills
14. Be ethical in dealing with clients & others
with whom you come in contact
15. Always let the client sees that you practice
the highest standard of sanitation
16. Use stock when educating clients about the
styles services or products best suit for them

Desirable Qualities for Effective Client

Relations
1. Emotional controlflexible manners
2. Positive approachgreet & smile to
clients
3. Good mannerstreating others with
respect
4. Mannerismschewing gums, topping your
feet, some nervous habits
How to Acquaint Client with Shop Services
Consider & take a look of your needed time
for each client---time mgmt. should be
properly followed.

1. Planning & work more effectively-meet

commitments
2. Balance quality of work
3. Plan in detailestimate time
4. Make a schedule
5. Maintain quality of your performance
-like CBTCenter Based
Training

For being honest to client;

a. Show your expertise to your client >
quality of work
>show your prof.
ethics
b. Share your knowledge & skills
c. telling the truth to the clients
d. dont state your qualifications but show
your work & quality of service
e. prompt service also helps builds the right
impressiveness to others

A. Assess Clients Need

-interview the client what happens to previous
hair treatments or hair styles or haircut
***How to assess clients need
1. Understand their strength & weaknesses of
their own style
2. Create & maintain relationships with customers
3. Increase customers satisfaction by focusing &
needs for solution
4. Deliver communication base on customers style
5. Ensure that every customer services result in
positive experience

B. Assess own work

--satisfaction of the client should
always be observed
C. Accepts criticisms in a positive manner
--improving performances
--continues learning
--discover your knowledge on how you
perform new haircut style
D. Engage in quality improvement
--participation is important for everybody
in a salon

1. How to comply with health registrations

-perfect hygiene
-OHSP
- Disinfection & infection control
2. Assess own work
-observe the basic safety rules &
regulations OHSP
-store & disposed waste accdg. to
local health guide > degradable
>biodegradable

-promptly remove spills waste hair or other

potentials on floor
-store clean & disinfect linen after each
used
-identify fire & safety hazards
-identify, handle & store dangerous good
substances safety chemicals
-follow manual handling practices
Check & Maintain tools & equipments:
> check the implements if in good condition
> place in their proper place
> check your stocks accurately especially
out coming & incoming products

Before the Preparation

1. Check the supplies & materials
2. Sanitized tools & equipments needed,
clean/wipe the table with 70% alcohol
Sanitation & Sterilization
> the process of filling microorganism
> completely destroys all living
organisms.

Methods of Sterilization
A. Chemical--- use of 70% alcohol
--- use of Clorox
--- use of antibacterial soap
Types of Sterilization;
Antisepticex. Benzalconium choride
disinfectantex. 70% alcohol
Fumigantex. Formalin
Example of sterilizing chemicals used in
the salon:
Ethyl alcohol >> used as disinfectant or antiseptic
Chlorine >> is used as a bleaching agent & as a
germicide
Hydrogen peroxide >> is used as a germicide,
cleansing agent & mild antiseptic

B. Physical Agents --- Physical agents

involve using heat or radiation
>>> steaming
>>> Sterilization

Nail- an appendage of skin is a horny translucent

plate that serves to protect the tips of fingers and
toe.
>The Condition of the nail like the skin reflects the
general health of the body.
> the normal healthy nail is firm & flexible.
> its surfaces should be smooth curled & unspotted,
without hallows or wavy edges.
> the color of the nail bed can be seen through the
nail
> the horny nail plate contains no nerves or blood
vessels
> it composed mainly of KERATIN (softens the
nail/protein)

Nail bodythe visible portion of the nail which rests

upon & is attached
to the nail bed.
--it extends from the root to the free edge
Nail root the base of the nail & is embedded
underneath the skin. It originates from an actively
growing tissue known as MATRIX.
Free-edgethe portion of the nail that reaches over
the finger tips
Matrix
> A part of the nail bed that extends beneath the
nail root and contains nerves, lymph and blood
vessels.
> Produce the nail as it tells to reproduce and harden.

Lunula/Half moon
> Located at the base of the nail
>The matrix located underneath the lunula
> The light color if the lunula maybe due to
the reflection of light where the matrix and the
connective tissue of the nail bed joined.
Condition that affects the Nails
1. Brittle nails/split nails
2. Physical injury
3. Excessive rubbing
4. Age affects the condition of the nail

1. Ingrown nail Cause>pressure on the nail

from improper shoes & improper trimmings
Remedy>trim the nails in a half moon
shape

HOW TO FILE THE NAILS:

round:- curve slightly on both side down to
the tip of the nail
straight:-bevel filing
square:- take parallel with curve at both
side

2. Pteriguim Cause :>> overgrowth of cuticle

>> Improper trimming & pushing
Remedy :>> removes the cuticle
>> apply cuticle oil to soften around the
nails
>> Regular manicure (once a week )
3. Nail Biting Cause :>> deforms the nail plate
>> Habit tip of getting bored
Remedy :>> regular manicure at least 2x a week
4. Paronychia Cause :>> lost of cuticle especially due to
frequent washing
Remedy :>> stop/minimize or consult physician
>>always keep hands dry

CHEROPODIST
>> a doctor/specialist for nail diseases

5. Corrugation >> Wavy nails

Cause:>> improper pushing
Remedy:>> avoid pushing too much
6. Blue nails Cause:>> bluish especially with heart
diseases
Remedy:>> refer to the physician
7. Claw nails Cause:>> extreme length of nails
>> overgrowth nails
Remedy:>> refer to the physician or cut nails
8. Bruised Cause:>> injury
Remedy:>>refer to the physician
9. Hang Cause:>> small tear or cause by dryness or
injury
Remedy:>> treatable by applying an antiseptic
10. White spots Cause:>> lack of zinc ( seafood or iodine)
Remedy:>> eat more vitamins rich in iodine

CONTOURgiven to the edge shapes, the nail plate &

given appeal to the hands, generally determined by
the size of the hand, finger & nail plate as well as the
length of the free edge.
1. Oval shape>> contoured by shaping the free edge
into the shape
of an egg
>> pointed contours are not advisable
because
they weaken the nail structure & give an unnatural
appearances
2. Round shape>> contoured by shaping the free
edge to conform with the curve of the finger tip
3. Square shape>> contoured by shaping the free
edge parallel with finger tip from corners to corner to
the center

Means cura- care of the nails, toes and legs.

Cleaning of the finger nails and toe nails.
Pink manicure
Cleaning only or the application of colorless/mens
manicure.
Manicure complement
1. Orange wood stick-used to remove excess polish.
2. Steel pusher
3. Emery board/ metal nail file
4. Cuticle nipper
5. Nail brush
6. Nail cutter

Materials- supplies that are needed to be replace for

each
client.
1. Hand towel
2. Cotton
3. 70% alcohol
4. Plastic bags
Cosmetics
1. Anti-bacterial
2. Nail polish
3. Cuticle oil
4. Base coat
5. Top coat or sealer
6. Hand lotion
7. Benzalconium chloride

Safety rules
1. Keep all containers covered and labeled.
2. Use dry hand to hold in more containers.
3. Handle sharp pointed implements and avoid
dropping them.
4. Dull over sharpened cutting edge of sharp
implements with an emery board.
5. Bevel a sharp nail edge with an emery board.
6. Dont file too sharp on into nail corners.
7. Dont use sharp pointed implements to cleanse
under the nail.
8. Apply anti septic if the skin is accidentally cut.
9. Avoid pushing the cuticle back too far.
10. Do not work on a nail that is deceased or
contains pus.

Procedure for table set up

1. Wipe the manicure table with 70% alcohol.
2. Wrap the clients cushion in a clean sanitized towel
or cloth, place at the middle so the cushion is toward
the client and the end of the towel is toward the
manicurist.
3. Put all nail polish on the right side of the table.
4. Put the finger bowl on the left toward the client.
5. Tie a plastic bag at the right side of the table for
disposing used materials during the manicure.
6. Put the cuticle remover, merthiolate, acetone,
cuticle oil, lotion, cotton balls, in the right side of the
table.
7. The drawer can be used to keep all extra items.

Steps:
1. Wash your hand with anti bacterial soap.
2. Quit and direct client to the chair.
3. Direct the client to sit behind the table.
4. Adjust the table into position.

Manicure Procedure:

1. Remove old nail polish- begin with left little

finger.
2. Shape the nails- using an emery board a nail
file shape the nails start with the left little finger
holding it between the thumbs and index finger.
Note: nails that have been soaking are soft and easy
to break or split when filed. Therefore always file
before soaking them.

3. Soften cuticles- after filing the left hand

put it in a soap bath while filing the right hand
soak to soften the cuticles.
4. Apply cuticle remover.
5. Loosen cuticles.
6. Brush nails.
7. Nip the cuticles.
8. Clean under free edge and wipe with wet
cotton.
9. Bevel nails.
10. Apply cuticle oil and massage around
nails.
11. Apply antiseptic.
12. Perform hand and arm massage.

Hand and Arm massage

1. Relaxing movement.
2. Joint movement over finger.
3. Circular movement and pressing
movement in palm.
4. Circular movement on wrist.
5. Circular movement on back of hand and
figners.
6. Distribute cream/ lotion.
7. Effleurage on arm.
8. Wringing movement.
9. Kneading movement.
10.Rotation of the elbow.

Post service :
1. Make another appointment.
2. Sell retail products.
3. Clean up around the table.
4. Sanitize the table.

Purpose:
1. To remove dry, dull & dead skin
2. Moisturizes the hands & into young & soft
skin
Conditions of the hands:
1. Super callus
2. Normal skin
3. Dry skin
After service maintenance program:
1. Frequent salon visit twice a month
2. 2-3x application of hand lotion

How many times you submerge your clients hand

in a hand spa machinewith paraffin wax?
>>> 4 seconds for 3 consecutive
times<<<
Completion of manicure/pedicure in hand
spa/foot spa:
1. Remove traces of oil/cream using a piece of
cotton ball with alcohol then wipe the nail
2. Apply base coat base coat is applied first, to
keep polish from nails & help colored polish
penetrate to the nails
3. Apply colored polish-apply two coats on both
hands before starting 2nd coat
4. Apply top coat
5. Remove excess nail polish
6. Apply hand lotion

Supplies and materials in foots spa

1. Foot scrub.
2. Foot soaks.
3. Feet massage lotion/ foot balm.
4. Foot blush/ foot spray.
5. Foot file.
6. Foot metal.
7. Foot brush.
8. Pumice stone.
9. Mixing bowl.
10.Spoon or spatula.
11. Mat.

Purpose
1. To remove callus.
2. To soften skin.
3. To remove dry, dull and dead skin cells.
Condition of the Foot
1. Normal (once a month).
2. Dry (once a month).
3. With abrasions or cuts (no. of ingrown
toenails).
4. With fungal infection (cannot be
contagious).
5. With open wounds- wait till it heals.

Basic foot massage movement

1. Sliding movement.
2. Circular movement.
3. Pressing.
4. Stretching of toes.
Preparations:
1. Always check and analyze the condition of
the foot.
2. Ensure the clients safety and comfort.
3. Prepare the sanitize tools and equipment.
4. Wear the protective outfit- hair net.
5. Prepare foot spa machine?

How to prepare the tools and mats in foot spa?

Check the plug and make sure that your hand
is not wet.
Post service
1. Make another appointment.
2. Sell retail products.
3. Clean up and discard used materials.
OHSS
4. Sanitize the complements.

THE END