Professional Documents
Culture Documents
Name
Education
Organization
Experience
Be on time Focus on the issues
Drink / Toilet
Learning
Objectives
What is Quality?
Purpose of TQM
What is TQM
TQM Evolution
TQM Principles
“Reduced variation
is Quality.”
Integrated Quality
Customer
Customer Customer
Selling Price
Requirements Schedule
Quality
Quality Cost
Cost Delivery
Delivery
Process
Production Cost Process Speed
Capability
Supplier
Customers
“Anyone who thinks customers
are not important should try
doing BUSINESS without
them for a week”
Source : Unknown
Types of Customers
External Customers
Final Customers/End-Users
Intermediate
Internal Customers
Business Purposes
Superiority Non-substitutability
Inimitability Appropriability
Durability
Why TQM is Required
1 Production of perfect, defect-free products
2 Development of new products/new technologies
3 Reduction of production costs
4 Labor-saving via introduction of advanced production technologies
Competitive Advantage
Total Quality
Management
TQM
Total Made up of the whole
Art of Planning,
Management Organizing,
Controlling etc.
Method
TQM means
SQC,SPC,
SQC,SPC, FMEA,
FMEA, MSA,
MSA, OEE
OEE
Q(Quality):
Q(Quality):Quality
Quality improvement
improvement
means
C(Cost):
C(Cost):Cost
Cost reduction
reduction
D(Delivery):
D(Delivery):Delivery
Delivery execution
execution
Purpose
Purpose
S(Safety):
S(Safety):Safety
Safety maintenance
maintenance
M(Morale):
M(Morale):Morale
Morale boosting
boosting
E(
E(Environmental):
Environmental):Environmental
Environmental protection
protection
Definition of TQM
Evolution
TQM
Quality
Assurance
Quality
Control
Foreman
Operator
1900 1918 1920 1940 1980
TQM Gurus
Major Contributors to the
development of TQM
Dr Edwards Deming
Dr Joseph Juran
Philip Crosby
Armand Feigenbaum
Prof. Kaori Ishikawa
Genichi Taguchi
Masaaki Imai
Deming
Statistician
by training
Contributions include
14points for Management
The PDCA cycle (Shewhart cycle)
Juran
Involvement of people within
Quality
Placed emphasis on training process
supervision and operators
Primary focus to reduce Cost of
Quality
Juran suggests a 10 point plan
Crosby
First
to popularize Quality for top
management
Claimed that all Quality improvement pay for
themselves I.e. that Quality is Free
Defines quality as conformance to requirements
Failure costs
Focus of improvement
activities to the factory
shop floor
TQM as All-Around Activities
Activities Conducive to Better
Corporate Management
day-to-day
Business Fusion MBO, COQ
Management TQM Elements
TPM, SPC
Management
Strategic QC JIT
Circle
Activities Six Sigma
Improvement in the Quality of
Corporate Management
and so on
Application by Management
Manycompanies now interested in process
improvement
Statistical Process Control (SPC)
Six-sigma quality improvement programmes
Benchmarking process performance
Business Process Re-engineering
Break
TQM Application
TQM FOR TOP
MANAGEMENT
Set objectives
Determine Assess
requirements resources
Implement plans
Strategic
Planning Feedback
Monitor outcomes
KPIs Associated with the Cost Leadership Strategy
Objective Setting through SWOT
SWOT ANALYSIS
SWOT
1. In-House Wastage
2. In-House Rework
3. In-House Rejections
4. Warranty – OEMs & Dealers
5. Receiving Inspection Rejection
TQM AWARDS &
FRAME WORKS
Certifications
•ISO 9001:2000
•ISO 14001:2004
•ISO 22000:2005
•OHSAS 18001:2007
•SA 8000
•ISO 17025
•ISO/TS 16949
Awards
•Lean Management
•Six Sigma
•Total Productive Maintenance
TPM
Ms uo mon ot u A
nezi a K
a net ni a M de nnal P
na net ni a Mytil a u Q
5S
gni ni ar T
PILLARS OF TPM
MPT eci ff O
a, htl ae H, yt ef a S
Elements of OEE
Aim is Thinking
Workers
It’s not the tip
of the iceberg
It’s what you
that’s the problem….can’t see…
Principle of iceberg
Purpose of TQM
What is TQM
TQM Evolution
TQM Principles
“All quality
improveme
nt occurs
on a
project-by-
project