Design

Manufacturin
g

Design

Research
Sketching
Sampling

Procurement
Stitching
Hand work
Machine
work
Ironing
Quality
Inspection

Retail/Sale
s

HR

Daily store
operations
Customer
relationship/Sal
es
Customer
Services/Compl
aints handling

HR Planning
Recruitment &
Selection
Training
Employee
relations

Distribution

Packaging of
final Apparel
and
Footwear
Distribution
to Retail
Stores

Marketin
g

Customer Need
Identification
Designing
Strategy
Relationship
with Vendors
and Agencies
Advertising
Pricing
Business
Analysis &
Reporting
Finance

IT

Network
management
Trouble shooting
IT procurement
Database
management
ERP
management

Accounts
Salaries
Payments
Billings
Taxation
Audit

Manufacturin
g

Warehousing

Distribution

Marketin
g

Shops

Design

Manufacturin
g

Warehousing

Distribution

Marketin
g

Shops

Head of
Marketing &
Operations
Personal
Assistant
Asst.
Marketing
Manager
Marketing
Coordinator

Retail
Operations
Manager
(Louzan)

Retail
Operations
Manager
(Cavallo)

Regional
Operations
Manager

Regional
Operations
Manager

Social Media
Executive
(Louzan)

Area Manager

Area Manager

Social Media
Executive
(Cavallo)

Store
Manager

Store
Manager

Sales
Consultant

Sales
Consultant

Customer
Service
Executive

Customer
Service
Executive

Digital
Marketing
Manager

Creative
Designer

Photographer

CRM Manager

Design

Manufacturin
g

Warehousing

Distribution

Cavallo

Markerin
g

Shops

Louzan

Low

Volume

Hig
h

Hig
h

Variety

Low

Hig
h

Variation

Low

Hig
h

Visibility

Low

Manufacturi
ng

Human
Resource
s

Design

Marketing & Retail

Operations
Distributi
on

Financ
e

Informati
on
Technolo
gy

Manufacturin
g

Inputs that will be

transformed.
Customers
Information
Apparel/Footwea
r
Orders

Inputs
Inputs
Inputs that the
transforming.
Creative team
Agencies
Sales staf
Business Plan

Warehousing

Distribution

Markerin
g

Shops

Operations and
Process
Transformation
Marketing & Sales Plan
Marketing & Sales Plan
Advertising
Advertising

Merchandising/Product
Merchandising/Product
Display
Display

Customer Service
Service
Customer

Output
Output

Creative
advertisements
Satisfied customers
Attractive store
ambiance
Marketing reports

Start
3D
Drawin
gs
Accept
ed

Campaign Planning

No

Rework
on 3D
and
resubmit

Yes

Received Shop
Ofer from the Mall

Ofer
Accept
ed

Take 3 quotations for Fit

out

Quotatio
n
Approve
d

No

Yes

Yes

Shop Handover Meeting

with the Mall
Rental Payment

Received
Shop Details,
LODs

Trade Name reservation

Ejari Agreement
Shop Insurance

Trade License,
Electricity
Registration
Dcor License

Shop 3D and CAD

drawings submitted to
Mall after Internal
approval from Chairman

No

Renegotia
te with Fit
out
Contracto
r

Work Started on Site

Interviews for Store Staf

Staf Selection

Preparations for
Municipality Inspection.
Signage

Diferent
Tests during
work process

Prepare
documents for
Final Inspection

Meeting with Mall for

Marketing Support

Final Mall Inspection

Preparations

Marketing Planning
(Approval)
In mall branding
Outdoor Media
Social Media
PR

Media
Approve
d

Approve
d/Snags

Renegotia
te with
Mall/Supp
liers

Marketing
Execution/Operations

Media Booking

Shop Launch
Municip
ality
Approva
l

IT Support/Internet
Request
Final Mall Inspection
Preparations

Rearrang
ements

Rearrang
ements/Fi
x Snags