ORAL & WRITTEN

COMMUNICATION

A Comparison

WHAT IS COMMUNICATION ???

The process of communication is
what allows us to interact with
other people; without it, we
would be unable to share
knowledge or experiences with
anything outside of ourselves.

PROCESS OF COMMUNICATION

Communication is the process of sending and

receiving information among people
Feedback

sender

receiver
Encode

SENDER

Medium

Decode

RECEIVER

Means & Modes of Communication

Verbal
Non
Verbal
Communication
Communication

There are two forms of Verbal Communication

Oral Communication & Written Communication

ORAL COMMUNICATION

Oral communication describes any

type of interaction that makes use of
spoken words.

Oral communicationis the process of

verbally transmitting information and
ideas from one individual or group to
another.

There are two types of Oral

communication, i.e. Informal & Formal

INFORMAL ORAL COMMUNICATION

FORMAL ORAL COMMUNICATION

Essentials of Oral Communication

Pronunciation

Self Confidence

Concise and complete message

Logical Sequence

Tone

ADVANTAGES OF ORAL
COMMUNICATION

Time Saving

Cost saving

Immediate Feedback

Effectiveness

More Suitable

Development of relationship

LIMITATIONS OF ORAL
COMMUNICATION

No Record
Expensive
Limited use
No legal validity
Defective
Lack of Secrecy
Time consuming
Inability of receiver
Inaccuracy or Confuse speech

WRITTEN COMMUNICATION

The communication which is performed

though various written documents is called
written communication.

It is a form of verbal communication

Successful
written
communication
requires careful thought and clear
planning. It is clear, correct and easy to
read.

CONTI

Written
Communication
guarantees
that
everyone concerned has the same information.

It provides a long- lasting

communication or future.

Written instructions are essential when the

action called for is crucial and complex.

To be effectual, written communication should

be understandable, brief, truthful and
comprehensive.

record

of

TYPES OF WRITTEN
COMMUNICATION
External

ADVANTAGES OF WRITTEN
COMMUNICATION

Easy to preserve

Easy presentation of complex matter

Permanent record

Accurate presentation

Use as a reference

Delegation of authority

CONTI

Longevity

Effective communication

Maintaining image

Proper information

No opportunity to misinterpret

Controlling tool

Easy to verify

LIMITATIONS OF WRITTEN
COMMUNICATION

Expensive

Time consuming

Useless for illiterate person

Lack of flexibility

Delay in decision making

Cost in record keeping

Complex words

Lack of direct relation

ORAL VERSUS WRITTEN COMMUNICATION

WRITTEN COMMUNICATION:
Written communication is the process of
communication in which information is
exchanged or communicated within sender
and receiver through written form.
ORAL COMMUNICATION:
Oral communicationis the process of
expressing information or ideas by word of
mouth.

WRITTEN VERSUS ORAL

COMMUNICATION
BASIS

WRITTEN

ORAL

1) RECORD

It
always
has
permanent record.

2)COST

Written communication Oral communication is

is high cost.
less costly.

3)FEEDBACK

Written communication Oral communication it

it takes time to give gives
immediate
feedback.
feedback.

4)LEGALITY

Written communication Oral communication is

is legal evidence.
not legal evidence.

5)RESPONSE

Written communication
quick
response
is
impossible
for
this
communcation.

a It does not have any

permanent record.

Oral
communication
quick
response
is
possible
for
this
communication.

CONT
6)EDUCATIONAL
QUALIFICATION

Both parties must be If

any
party
is
educationally
illiterate , then oral
qualified.
communication
is
suitable

7)TIME TAKEN

It takes more time to It takes least time to

prepare and transmit prepare and transmit
message.
message.

8)PRESERVATION
INFORMATION

OF It is possible to preserve It is only face to face

and may be used in communication
so
future.
perservation
of
information is quite
impossible.

9)EMOTION

It is seldom affected by Oral communication is

emotion.
affected by emotion.

10)RELIABILITY

Written communication Oral communication is

is most reliable.
not reliable.

CONT
11)FLEXIBILITY

Written communication Oral communication is

is rigid or inflexible.
highly flexible.

12)MEDIA

Its media are written in Its media are oral in

nature such as letters , nature
such
as
memos etc.
telephone, talks face to
face discussion etc.

7C OF EFFECTIVE
COMMUNICATION

CLEAR

Oral Communication

When speaking to someone, be clear about

your goal or message.
It makes understanding easier

Written Communication

* To be clear, try to minimize the number of

ideas in each sentence. Make sure that it's easy
for your reader to understand your meaning.
* Clear message makes use of exact,
appropriate and concrete words

CONCISE

Oral Communication

* Conciseness means wordiness

* Communicating what you want to convey in least
possible words
Written Communication
* It underlines and highlights the main message as it
avoids using excessive and needless words.
* Concise communication provides short and essential
message in limited words to the audience.
* Have you repeated the point several times, in
different ways?

CONCRETE
Oral Communication
When your message is concrete, then your
audience has a clear picture of what you're telling
them

Written Communication
* It is supported with specific facts and figures.
* It makes use of words that are clear and that
build the reputation.
* Concrete messages are not misinterpreted.

CORRECT

Oral Communication
When your communication is correct, it fits your
audience. Correct communication is also errorfree communication

Written Communication
* Have you checked yourwriting for grammatical
errors?
* Remember, spell checkers won't catch everything.
* Are all names and titles spelled correctly?

COHERENT

Oral Communication
When your communication is coherent, it's
logical.
Written Communication
All points are connected and relevant to the
main topic, and the tone and flow of the text is
consistent.

COMPLETE

Oral Communication
In a complete message, the audience has
everything they need to be informed and, if
applicable, take action.

Written Communication
* Does your message include a "call to action," so
that your audience clearly knows what you want
them to do?
* Have you included all relevant information
contact names, dates, times, locations, and so
on?

COURTEOUS

Oral Communication
Courteous communication is friendly, open, and
honest. There are no hidden insults or passiveaggressive tones.
Written Communication
You keep your reader's viewpoint in mind, and
you're empathetic to their needs.