Experts Computer Consultancies Est.

Tacit Knowledge
Management
Dubai - UAE
July 2015
1

ECCE

Intro

Group of experts specializing in providing consulting services in Management, Business

and Information technology. Based in United Arab Emirates, Saudi Arabia, and Canada

Specializations
GIS (Geospatial
Information Systems)
IT and E-Government

Some Clients / Honor List

Sharjah GIS Center
Ras Al-Khaimah Government (All Departments)
UAE MOI / Abu Dhabi Police Security GIS
Kuwait National Petroleum Company - KNPC

Content, Records &

Knowledge Management

Saudi Ministry of Municipalities and Rural Affairs

Business Process
Management

Dubai Municipality

Saudi Telecommunications Company

Kuwait National Petroleum Company (KNPC)

Consultants

Management Consulting
Accreditation support
Program and Project
Management (PMO)

Consultants come from 5 continents (Asia, Africa,

Europe, North America & Australia)
Possess local and international experience, specialized,
and aware of latest trends, standards & best practices
Page (3 )

Services
ECCE Develops Strategic Solutions and Supervises their Implementation
Alignment with Business Strategy and Practices
Project Management and Oversight
Strategy
and
Planning
Needs Assessment
Strategy
development
Prioritization
Master Plan
Development
Tactical Plans

Organizatio
n
Developmen
t

Roles and
responsibilities
Organization
structure
Job descriptions
Policies and
procedures
Performance
Management (KPIs,)

Acquisition
of Products
and
Services

Application design
Infrastructure
architecture
Operation Continuity
Requests for
Proposals (RFPs)
Evaluation scheme
Contract clauses

Supervision
of
Implementa
tion

Supervise vendors
Review
deliverables
Provide technical
and managerial
advice
Recommend
corrective actions
and solutions

Monitor and
Improve
Performanc
e

Unified
information model
Business
Transformation
Support Business
Intelligence
Performance
management

GCC Market Knowledge and Experience

Adherence to Standards and Best Practices

Complete, Modern, Robust, and Optimal World Class

Solution
4

Business Improvement Approach

ECCE applies a value added approach to ensure fast & sustainable Improvement in
business processes quality, employee performance and technology utilization

Review Current
Situation

Develop
Improvem
ent
Approach

Review roles,
Define improvement
responsibilities,
objectives & priorities
Establish / Update
strategy, problem
areas, ..
improvement
Identify weaknesses,
approach
strengths and future Develop improvement
directions
roadmap

Problem Analysis and

Areas for Improvement

Improvement
Approach and
Roadmap

Page (5 )

Oversee
Intermedi
ate / Pilot
Solution

Oversee
full
improvem
ent
Solution

Assist client by
supervising:
Pilot implementation
Intermediate
improvement project
Achieving quality
certification

Assist client by
supervising:
Deployment of
suitable IT based
solution
Achieve excellence
classification

Improved Processes,
well documented
(ISO, CMMI, ..)

Effective use of IT,

Optimized Solutions
(Excellence, 6 Sigma)

Benefits of the Project Services & Approach

ECCEs project services and approach equip the client with a roadmap
for tangible success that is measurable, repeatable, and provides
guidelines to other projects
Guarantees that results and efforts are geared towards
Outcome Based
achieving project objectives and satisfy all stakeholder
Results
requirements

Complete
Solutions
Efficiency &
Timeliness
Effective
Monitoring &
Control
Knowledge
Transfer
Standards
Based Project
Management

Comprehensive solution that covers in addition to

technical requirements other aspects such as process
modification and change management
Monitor progress and provide advice to facilitate the ontime delivery of outputs in a cost-effective manner
Close monitoring of the project implementation with
regular reporting, timely risk mitigation and effective
issue resolution
Active involvement of the client team throughout the
stages of the project with mentoring and on-the-job
training
Project management approach based on international
standards supported by best practices and adapted to
the client situation

Outcomes of ECCE Services

ECCE Consultants adapt international best practices, and establish client specific best fit
practices to ensure improvement, reduce cost and avoid delays and failures
New Initiatives

Operational
Efficiency
lti
ng
Co
ns
u

Pro
ject
M

Reduce

n
si o
rvi
pe
Su

Return on
Investment

Grow

ana
g

Your
business

eme
nt

Management
Effectiveness

Operational
Risks

Project
Failures

Internal

Total Cost of Ownership

Page (7 )

Inefficiencies

Tacit Knowledge Management

Tacit Knowledge Awareness Training

The training will be designed specifically for client
The training will focus on the management of tacit knowledge
While it is clear that Tacit Knowledge cannot be managed in
isolation from Explicit Knowledge, the training will be focused
on developing an understanding of the management of tacit
knowledge
Each training session includes teaching presentations and
exercises conducted individually and in small groups
Each day will have two sessions separated by lunch break with
informal discussions and mid-morning and mid-afternoon
breaks
The course will cover internal and external tacit knowledge
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Tacit Knowledge Introductory Course

Day 1
Define Knowledge
and Knowledge
Management
Explicit vs. tacit
knowledge
Tacit knowledge
management in
business
Using the SECI
knowledge
conversion model
in business:
o Socialization
(TT)
o Externalizatio
n (TE)
o Combination
(EE)

Day 2
Recognize the
business model
Apply KM
methodology
Cover both
internal as well as
client tacit
knowledge
Identify
(internally and for
clients):
o Knowledge
assets
o Knowledge
networks
o Knowledge
10 processes
o Knowledge

Day 3
Internally and for
clients:
Evaluate
knowledge
assets, networks,
knowledge
objectives and
infrastructure
Apply knowledge
asset risk
management
principles &
techniques
Internally and for
clients:
Conduct
knowledge cafes
Facilitate
Communities of

Knowledge Management Pilot - Objectives

Experime
nt with
KM
Recomm
endation
s

Proof of
Concept

KM
Pilot
Proje
ct

Assess
Business
Value

Prelimin
ary KM
model

11

KM
Standard
s&
Processe
s

KM
culture &
Behavior

Knowledge Management Pilot - Approach

Selec
t
Area
Preli
mina
ry
Tools

Ident
ify
Scop
e

KM
Pilot
Com
muni
ty of
Pract
ice

Estab
lish
Team
Know
ledge
Sourc
es

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Knowledge Management Pilot - Outcomes

KM Pilot Project

KM
Business
Value
Knowledge
Acquisition

Policies &
Procedures

KM
Framework
Component
s

Al client
Readiness

Suitable
Approach

Knowledge
Retrieval

KM Tools

Organizati
onal
Culture
Changes

Existing vs.
New
Knowledge

Recommen
ded
Communiti
es of
Practice

Recommen
ded Next
Steps

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The Knowledge Source Matrix

A 3-D Matrix that relates the knowledge Areas, Business
Areas and Relevant Knowledge Sources
Business
Area 1
Gov
Projects
Process

Optimizati
on

X
X

Knowledge
Source

Contents

Qualificatio
n
(quality,
date, ..)

Gartner
Research

ECM Magic
quadrant

Excellent
2015

14

Other fields

Knowledge
Area

ECM

Next Steps Options

All the options include the development of the Knowledge
Source Matrix

Awareness

5 day knowledge management awareness training

(with emphasis on tacit knowledge) squeezed into
3 days
Duration of engagement 5 days

Awareness
+ Proof of
Concept

Awareness Training
Proof of concept from within client
Duration of engagement 10 days

Awareness
+ Pilot
Project

Awareness Training
Pilot project for one area within client
Duration of engagement 4-6 weeks

Awareness
+ Pilot +
KM
Strategy

Awareness Training + Pilot Project

Develop client KM Strategic Plan
Duration of engagement 14-16 weeks
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Comparison Among Options

1. Awareness
Training
(5 days)

2. Awareness +
POC
(10 days)

3. Awareness +
Pilot
(4-6 weeks)

4. KM Strategy
+3
(14-16 weeks)

Deliverables
Knowledge
Source Matrix
Training
Presentation
Individual
Exercises
Small group
exercises
Electronic and
paper format

Knowledge
Source Matrix
Awareness
Deliverables
POC forms
Raw knowledge
sample (as
captured)
Developed
knowledge
sample (after
being made
useful)
Lessons
learned

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Knowledge
Source Matrix
Awareness
deliverables
All methodology
forms and
reports
Raw knowledge
for the business
area
Developed
knowledge for
the area
KM Thesaurus
for the area
(controlled
vocabulary with
relations)
Tools to use
knowledge (wiki,

Knowledge
Source Matrix
Option 3
Deliverables
client
Knowledge
Management
Strategic Plan
client KM
initiative
project charter
and project
management
plan
KM
implementation
guidelines,
critical success
factors and
benefits

Thank You

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