Root Cause and

Corrective Action Analysis

RCCA

Corrective Action

The process of reacting to

an existing product problem,
customer complaint or other
nonconformity and fixing it.
Corrective action is
taken to
prevent
recurrence

TPI CONFIDENTIAL
9/21/16

Preventive Action

A process for detecting

potential problems or
nonconformances and
eliminating them.
Preventive action is
taken to
prevent
occurrence

TPI CONFIDENTIAL
9/21/16

Root Cause

Root Cause is the fundamental breakdown or failure of a

process which, when resolved, prevents a recurrence of the
problem.
Or, in other words

For a particular product problem, Root Cause is the factor that,

when you fix it, the problem goes away and doesnt come back.
Is there always a root cause?
-Yes
Is there always only 1 root cause?
-No

TPI CONFIDENTIAL
9/21/16

Why RCCA?

Standard Requirements
- ISO 9001 requires an active RCCA program
as an essential element of a quality system.
Customer Satisfaction
- The ability to correct existing problems or
implement controls to prevent potential
problems is essential for continued customer
satisfaction
Good Business Practice
- Quality problems can have a significant
financial impact on a company.

TPI CONFIDENTIAL
9/21/16

Standard Requirement

ISO 9001

8.5.2 Corrective Action

Review nonconformities (including complaints) and their causes
Evaluate the need for action to ensure that nonconformities do not recur
Determine and implement action needed
Record the results of action taken, and review the effectiveness of the
corrective action taken

8.5.3 Preventive Action

Determine potential nonconformities and their causes
Evaluate the need for action to prevent occurrence of nonconformities
Determine and implement action needed
Record the results of action taken, and review the effectiveness of the
preventive action taken
TPI CONFIDENTIAL
9/21/16

Standard Requirements

Containment

Identify a
Nonconformity

Root Cause

Initiate Corrective
Action
Corrective Action

Approve
Corrective
Action
Implement
Corrective
Action

Conduct
Verification &
Validation

What We Control
TPI CONFIDENTIAL
9/21/16