4

D48291GC10 ORACLE Utilities Customer Care &

Billing Configuration Ed 1

Module 04 Client Configuration

Copyright 2008, Oracle. All rights reserved.

Objectives

After completing this Client Configuration module, you

should be able to:
Understand the browser versions supported.
Understand the browser settings used for CC&B.
Understand the server settings that affect the browser.

4-2

Copyright 2008, Oracle. All rights reserved.

CC&B Browser Versions

Browser Client using Microsoft Internet Explorer as per

Installation Guide.
Wintel platforms supported only
CC&B supports Microsoft supported platforms only.
Microsoft removes support, Oracle Utilities removes
support

Browser User Interface (BUI) is a combination of HTML,

Javascript and AJAX.
No ActiveX or Java components in base product
installation.
You can add them if you wish (e.g. CTI/IVR integration)

4-3

Copyright 2008, Oracle. All rights reserved.

Internet Explorer Browser Settings

Cache settings need to be
Every visit to the page or
Automatically
Per-session cookies (not
stored) need to be enabled.
HTTP 1.1 required
Java scripting needs to be
enabled.
Popup blockers need to allow
popups CC&B.
You may want to:

Disable Standard Button

bar.

Disable Address Bar

4-4

Copyright 2008, Oracle. All rights reserved.

Caching
Automatically
Data

Web Application Server

Every Visit to The Page

Screen Definition, Data + Graphics

Web Application Server

4-5

Copyright 2008, Oracle. All rights reserved.

Specifying the URL

The URL for Customer Care & Billing is:

http://<machine>:<yourPort>/SPLApp/cis.jsp

Alternatives:
Typed in browser Address Bar.
Set in browser settings as the default web page.
Set as a shortcut in Windows.
There are options on the URL to alter the default
configuration.

4-6

Copyright 2008, Oracle. All rights reserved.

Disabling the IE toolbar

It is possible to shut off the toolbar and Address bar

when starting CC&B
Useful to maximize display area
Useful to avoid confusion with IE Toolbar

Must embed JavaScript within HTML page.

Sample exists in under "Enter Customer Care & Billing
(1024)"

4-7

Copyright 2008, Oracle. All rights reserved.

Jumping to specific pages

To start the product on a specific page use URL:

http://<machine>:<port>/cis.jsp?location=<navigationKey>

Where <navigationKey> = Screen name to jump to.

For example:

http://<server>:<port>/cis.jsp?location=accountMaint

To start on a page with an object loaded then use URL:

http://<server>:<port>/cis.jsp?
location=<navigationkey>&<key>=<value>

Where <navigationKey> = Screen name to jump to.

<key> = Object to specify as key
<value> = Valid Value for key
For example:
http://<server>:<port>/cis.jsp?
location=accountMaint&ACCT_ID=010596870

4-8

Complex keys are supported by using the & to delimit

the fields.

Copyright 2008, Oracle. All rights reserved.

Server Settings for Browser

maxAge Number of seconds text is cached on Internet

Explorer. Default: 28800
maxAgeI Number of seconds graphics is cached on
Internet Explorer. Default: 28800
disableUIPageCompression Whether compression is
disabled between Client and Server. Default: false
We will cover these in the subsequent modules.

4-9

Copyright 2008, Oracle. All rights reserved.

Summary

In this Client Configuration module, you should have

learned how to:
Understand the browser versions supported.
Understand the browser settings used for CC&B.
Understand the server settings that affect the browser.

4 - 10

Copyright 2008, Oracle. All rights reserved.

Any Questions?

4 - 11

Q&
A
Copyright 2008, Oracle. All rights reserved.

4 - 12

Copyright 2008, Oracle. All rights reserved.

4 - 13

Copyright 2008, Oracle. All rights reserved.