Alyce Candelaria, Gabriel Hannah, Elizabeth Kendrick, Monique

Neel, and Dan Nitz

Com/520
June 29, 2015
Stephanie Krebs

Management
Communication Guide

Agenda
Overview
Establish

Clear Intention & Goals

Encoding
Communication

Mediums & Channels

Audience Centered Approach
Problem Solving

Organizational

Communication
Addressing Business Issues
Managing Business Relationships

Communication Guide
Overview
Improve

management
communication skills
5 important criteria for effective
communication
Application of criteria in
Message creation
Message delivery
Workplace

Establish Clear Intention or

Goal
Language

using effective words

Focus
Concise
Direct

Management

by Objectives

S.M.A.R.T. Goals
S

Specific

Measurable

Achievable

Realistic

Time-Based

Encode Idea
The

Container of a message
The Visual Gap
Nonverbal Communication

Select Communication
Medium
Oral

Communication

Direct/Quick
Allows for two way feedback

Written
More thought out
Allows for more wider audience reach
Consistent message to large audience

Visual:
Can be used to support other mediums
Can be time consuming

Electronic
Can by hybrid incorporating from all other mediums
Reaches a diverse audience

Select Communication
Channel
Richnes
s

Rich
Lean

Conten
t

Routine/ nonroutine
Style/ tone
Security/
privacy

Audien
ce

Preferences/
expectations
Culture

Need
for
respons
e

Getty Images, Istockphoto (2015)

Urgency

Use Audience-Centered
Approach
The
AudienceCentered
Approach

Addressing
Business
Problems

Employee
Perspective

Communicati
ng with
Diverse
Groups

Adapting an
Intercultural
Business
Model

Culture and
Identification

Organizational
Communication

Barriers
Internal/External
Distractions
Competing Messages
Filters
Channel Breakdown
Establish Effective
Communication
Speed of speech vs. Speed
of thought
Atmosphere
Long-term Memory
Technology
Movement from tall
structures to flat
structures
4 technology guidelines

Ethical Dilemmas
Relevant information,
true information, and
transparency
Diversity
What to ask yourself
before delivering a
message
Importance of
communication
Why is it important to
you?
Why is it important to
your company?

Addressing Business
Issues

Understanding Employees Concerns

Transparency

Clarity

Content-focused

Managing Business
Relationships

Speeches

Conversations

Relationship Building

Creating
Acquaintance &
Trust

Vehicles

Conclusion
Need

Guidance?
Use guide to:
Improve

interpersonal
communication
skills
Improve messages
Improve overall
organizational
communication

Acadsoc.com (2013)

References
Complete

in notes

list of references provided