Professional Documents
Culture Documents
ELE205
Chapter Two
Communication Diversity
Eng.Mohmmed Alsumady
Outline
1. Diversity (( definition.
2. Acknowledge intercultural interdependence.
3. Principles of intercultural Communication
4. Intercultural Communication styles
5. Barriers to intercultural Communication
6. Tools of diversity
Diversity definition
Diversity is defined as the condition of being different.
In other words, it means dissimilarity and variance
between things. The differences could be in size, weight,
age, and so on.
In communication, diversity could be in: cultural
values, religion,
habits, gender, origin, accents,
stereotypes and so on.
or indirectly is dependent on
foreign trade.
Cross-Cultural Communication
Is a field of study that looks at how people from different
cultural backgrounds communicate, in similar and different
ways among themselves, and how they try to communicate
across cultures.
Sender, Enryo
1234
Enryo:reservation,
restraint, coyness,
(( regard,
hesitation, diffidence
Receiver, Sasshi
6789
Feedback
(traditions, cultures)
Sasshi: conjecture(),
judgment, guess,
understanding,
consideration,
sympathy
Outline
1. Diversity definition.
2. Acknowledge intercultural interdependence.
3. Principles of intercultural Communication
4. Intercultural Communication styles
5. Barriers to intercultural Communication
6. Tools of diversity
Purpose of language
- American are concerned with language that accomplish
tasks to get the point quickly.
Figurative language:
for example:
(vocalics)
For middle Easters the eye is the window of the soul, they can
read eyes (read our true messages).
no mean universal
-
Outline
1. Diversity definition.
2. Acknowledge intercultural interdependence.
3. Principles of intercultural Communication
4. Intercultural Communication styles
When someone says they feel like they are walking on eggs, what is that telling you? It's
telling you :
-
that they are stuck, that they cannot move in either direction, for fear of upsetting you.
It is also telling you that they need to stop this feeling that is tearing them apart.
Barriers
to
intercultural
Communication
1. Walking on eggs:
2. Certain topics create tension for ethnic minorities
-
This tension can make those communicating with ethnic minorities hesitant to
approach these topics.
Barriers
to
intercultural Communication
1. Walking on eggs:
Several things can help with this barrier:
-
Have implication ( )for how people feel and think about themselves.
Barriers
to
intercultural
Communication
1. Walking on eggs:
Several things can help with this barrier :
-
It may work to invite these ethnic minority people to discussion and to share their perception( )of the
topic at hand .
Finally, and the best is to avoid these topics, until stronger relationship (trust) is established.
Identify the hot buttons for you and for other people you
communicate with, then try to avoid them.
If they are used then work hard to control your emotional response.
When tension is minimized talk about why and how these buttons
produce that reaction, the other will cease from using these hot
buttons next time.
Outline
1. diversity definition.
2. Acknowledge intercultural interdependence.
3. principles of intercultural Communication
4. intercultural Communication styles
5. Barriers to intercultural Communication
6. Tools of diversity
Tools of diversity:
The specific tools for effective communication across
cultures are easy to list and describe but difficult to
employ, we will discuses four tools:
1.Overcome personal biases
2.Relate culture to communication
3.Empathizing with non-English speakers
4.Developing intercultural competence.
Tools of diversity:
Overcome personal Biases
Tools of diversity:
Overcome personal Biases
Relations become strained when many EuroAmericans assert that these historical practices are
over (and thus ethnic minority people should just
get over it) or when feeling of guilt keep them
away from creating meaningful relationships with
ethnic minorities.
Tools of diversity:
Overcome personal Biases
To overcome:
Not only be sensitive to your own racisms but
also develop strategies to resist the racism
that may occur in your workspace.
Be attuned to how we communicate our
prejudices.
Tools of diversity:
Overcome personal Biases
Forms of racism:
Tools of diversity:
Overcome personal Biases
Forms of racism:
Tools of diversity:
Overcome personal Biases
Forms of racism:
Tools of diversity:
Forms of racism:
group.
An
unsupported
accompanied by disapproval.
judgment
usually
Tools of diversity:
Some Important Definitions
Scapegoating: The policy of blaming an individual or group
when the fault actually lies elsewhere. Those who we
scapegoat
become
objects
of
our
aggression.
Tools of diversity:
Some Important Definitions
Discrimination: the differential treatment based on unfair
categorization. It is denial of justice prompted by
prejudice. When we act on our prejudices we engage in
discrimination. It involves keeping people out of
activities or places because of the group to which they
belong.
Racism: the belief that one race is superior to another.
Tools of diversity:
Relate culture to communication
Tools of diversity:
Relate Culture to Communication
Seek to understand these cultural differences
Recognize the interdependence nature of
groups.
Seek culture specific knowledge which
includes history, current social issue,.
Learn a second language your self
Tools of diversity:
Empathize non-English Speakers
Develop empathy for second language learners,
and learn second language yourself.
Appreciate others attempts to learn your language
Support those attempts by minimizing stress and
making your messages understandable
Tools of diversity:
Develop Intercultural Competence
The kind of competence meant here is an ability to
accomplish goals while also reducing misunderstanding
and building strong interpersonal relationships, these
competencies will enhance your overall quality of your
life.
Tools of diversity:
Develop Intercultural Competence
End of chapter 2
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