Welcome

EFFECTIVE
COMMUNICATION

Form two circles

(outer and inner facing each other)

Look at the person in

front of you..
Hi, I am _________,
from ___________.
I am thankful today
because

Whats In Store For You?

Be reminded of the
basics of
Communication.
Discover tips on how to
become an effective
speaker.
Learn four questioning
techniques to seek
feedback.
Learn and practice
Listening Skills.

COMMUNICATION
according to Businessdictionary.com

Two-way
process
of
reaching
mutual
understanding, in which
participants not only
exchange information,
news, ideas and feelings,
but also create and
share meaning.

COMMUNICATION
according to Businessdictionary.com

In general, it is a means of
connecting people or places.
In business, it is a key function of
management an organization cannot
operate without communication
between levels, departments and
employees.

The act of transmitting

INFORMATION
MEANING

From one individual or group

to another

GOAL:

INFORMATION
REQUES
TS
IDEAS
QUESTIONS

BASIC FORMS OF
COMMUNICATION

BASIC FORMS OF
COMMUNICATION

BASIC FORMS OF
COMMUNICATION

BASIC FORMS OF
COMMUNICATION

COMMUNICATION
TAKES TWO

CHANNEL

BARRIERS TO
COMMUNICATION
Can cause
roadblocks into
your professional
and personal life.
Major hurdle in
achieving your
personal and

BARRIERS TO
COMMUNICATION
WORD CHOICE
-Colloquialisms
(hyped
up,
peanuts, grubby)
-Jargon
(acronyms,
abbreviations)

BARRIERS TO
COMMUNICATION
CONFUSING
MESSAGES
Puppy for Sale. Will
eat anything.
Especially likes
children.

BARRIERS TO
COMMUNICATION
POOR CHANNEL CHOICE
Helps the receiver understand
the nature and importance of
the message.
You may choose to use more
than one channel to get your
message across.

BARRIERS TO
COMMUNICATION
INTERRUPTIONS,
DISTRACTIONS and
DISTANCE
Unexpected visitor
Telephone call
Emergency

BARRIERS TO
COMMUNICATION
INFORMATION OVERLOAD
Excessive
amount
of
information
being
provided,
which
makes
processing and absorbing
the
information
very
difficult.

BARRIERS TO
COMMUNICATION
FALSE
ASSUMPTIONS OR
STEREOTYPING
People assume they already know
what is about to be said,
therefore not listening anymore.
Stereotyping a generalized
perception of first impression
based on oversimplified beliefs or
opinions.

BARRIERS TO
COMMUNICATION
HOW TO DEAL WITH
INFORMATION
OVERLOAD?
Recognize when it
happens to you.
Relax and regain
focus.
Organize and plan.

TOOLS OF COMMUNICATION
WORD
S
7%
VOI
CE
38%

BODY
LANGUA
GE
55%

Words
Body Language
Voice

WORDS
Grammar and
Vocabulary
The Power of Words

 Deliver criticism with tact.

Criticize in private; praise in
public.
In response to a compliment,
say thank you.
Use courtesy words when
making a request.

VOCAL DELIVERY
Vocal Quality
Volume
Rate
Pitch
Intonation

COMMON NON-WORDS
Ah
.
Ok!
..
Um
..
All
right..
Well

32%
19%
12%
4%
2%
2%
1%
1%

COMMUNICATION SKILLS
ARE CRITICAL
One of the most important skills
you can possess.
But many people take it for
granted because it is a normal
part of our everyday lives.
Poor communication is one of the
biggest problems in the workplace
and in human relations.

NONVERBAL
COMMUNICATION

More feelings
and intentions
are sent and
received
nonverbally
than verbally.

COMMUNICATION SKILLS
ARE CRITICAL
According to survey (University
of Pittsburghs Katz Business
School) the following are the
main factors contributing to job
and business success

Effective communication
skills (oral/written)
Ability to work well with

DO YOU AGREE?
Group yourselves
Share with others what made
you successful as a
Boss/Manager?
How do you communicate
with your people,

GARY CHAPMANS LEVEL

OF COMMUNICATION

HALLWAY TALK
- Most common level
of communication
- Rarely satisfying

REPORTER TALK
- Involves only the facts (Wh
questions)
- Simply sharing information
- No expression of feelings or
opinion
- Little intimacy
- Share nothing of ourselves

INTELLECTUAL TALK
- Ideas are shared
- Watch for the other
persons response
- Allows us to express our
opinion

EMOTIONAL TALK
- Normal part of
healthy
relationship
- Ask questions
- Listen
- Be calm
- Openness

HONEST TALK
Apex of communication
Speak the truth in love
Honest but not condemning
Open but not demanding
Allows to think and feel
differently
- Deeper understanding, love
and intimacy
-

The Five Secrets

of Speaking with
Confidence

Are You Up
For A
Challenge