Professional Documents
Culture Documents
Chapter 17
Information Technology
and the Supply Chain
2007 Pearson Education
17-1
Outline
The Role of Information Technology in the Supply
Chain
The Supply Chain IT Framework
Customer Relationship Management
Internal Supply Chain Management
Supplier Relationship Management
The Transaction Management Foundation
The Future of IT in the Supply Chain
Supply Chain Information Technology in Practice
2007 Pearson Education
17-2
17-3
Characteristics of Useful
Supply Chain Information
Accurate
Accessible in a timely manner
The right kind
Provides supply chain visibility
17-4
Use of Information
in a Supply Chain
Information used at all phases of decision making:
strategic, planning, operational
Examples:
Strategic: location decisions
Operational: what products will be produced during
todays production run
17-5
Use of Information
in a Supply Chain
Inventory: demand patterns, carrying costs,
stockout costs, ordering costs
Transportation: costs, customer locations,
shipment sizes
Facility: location, capacity, schedules of a facility;
need information about trade-offs between
flexibility and efficiency, demand, exchange rates,
taxes, etc.
17-6
17-7
17-8
17-9
Internal
Supply
Chain
Management
(ISCM)
Customer
Relationship
Management
(CRM)
17-10
Marketing
Selling
Order management
Call/Service center
17-11
Strategic Planning
Demand Planning
Supply Planning
Fulfillment
Field Service
17-12
Design Collaboration
Source
Negotiate
Buy
Supply Collaboration
17-13
17-14
17-15
17-16
17-17
4.30 To 6.30
17-18