Chapter 5

Leadership Mind and Heart

Chapter Objectives
Recognize how mental models guide your
behavior and relationships.
Engage in independent thinking by staying
mentally alert, thinking critically, and being mindful
rather than mindless.
Breaking out of categorized thinking patterns and
open your mind to new ideas and multiple
perspectives.
Begin to apply systems thinking and personal
mastery to your activities at school or work.

Chapter Objectives (contd.)

Exercise emotional intelligence, including being
self-aware, managing your emotions, motivating
yourself, displaying empathy, and managing
relationships.
Apply the difference between motivating others
based on fear and motivating others based on
love.

Mental Models
Theories people hold
about specific systems in
the world and their
expected behavior

Ex. 5.2 The Perception Process

Environmental
stimuli

Observation via
the senses

Screening and
selecting
stimuli to
process further

Organizing
selected data
into patterns for
interpretation
and response

Stereotyping
The tendency to assign a person
to a group or broad category and
then to attribute widely held
generalizations about the group
to the individual

Leaders Mind
Independent thinking

Questioning assumptions and interpreting data

and events according to ones own beliefs,
ideas, and thinking, rather than pre-established
rules or categories defined by others

Mindfulness

The process of continuously reevaluating

previously learned ways of doing things in the
context of evolving information and shifting
circumstances
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Systems Thinking
The ability to see the
synergy of the whole
rather than just the
separate elements of a
system and to learn to
reinforce or change
whole system patterns

Emotional Intelligence
A persons abilities to perceive,
identify, understand, and
successfully manage emotions in
self and others

Ex. 5.5 Eight Families of Emotions

Enjoyment
Anger

Fear
Love

Disgust
Shame

Surprise
Sadness

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Ex. 5.6 The Components of

Emotional Intelligence
Self-Awareness
Emotional self awareness
Accurate self-assessment
Self-confidence

Self-Management
Emotional self-control
Trustworthiness
Conscientiousness
Adaptability
Optimism
Achievement-orientation
Initiative

Social Awareness
Empathy
Organizational awareness
Service orientation

Relationship Management
Development of others
Inspirational leadership
Influence
Communication
Change catalyst
Conflict management
Bond building
Teamwork and collaboration

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Types of Motivation
Fear-based Motivation
Motivation based on fear of losing a job

Love-based Motivation
Motivation based on feeling valued in the
job

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