MassTech enhances compliance

and oversight while increasing

Company Profile
The Massachusetts Technology
Collaborativ e (MassTech) is an economi c
devel opm ent agency devo ted t o g rowi ng
the t echnology secto r across
Massachusetts by p ro m oti n g startups
and en trepreneurship, supporting
key R&D initia tiv es and encouraging
collaborativ e p rojects b e t w een
g overnment, academia and industry.

contract visibility and user

adoption

MassTech w a n ted t o replace a cumbersom e, semimanual legacy syst em wi t h a m o re flexible, a u to m at ed

and t r anspare n t co n t ra c t m an ageme n t solution.
The Icertis Co n t ra c t Management plat f o rm g reat l y
i m p roved co n t ra c t visibility. The plat f o r m s ease o f use
led t o full a d o p t io n b y the agencys st a f f and a m o re

Objective
Replace a h om e grow n legacy solution wi th
a m o re au tom at ed, easy- to-use cont racting
syst em that w ould streamline w orkflo w s,
c reat e m o re efficient ap proval p rocesses,
increase visibility f o r p roject managers
and i m p rove adoption b y agency staff.

Results
Im p roved ad option
B e t ter visibility in to w orkflo w,

efficie n t m an age men t syst emfro m p ro c u re me nt

t h ro u gh co n t racting, invoicing and complian ce.
The agencys users are seeing efficiency
i m p rovements, as they can n ow easily t r ack w h e re
a greements are in the w orkf lo w p ro cess, easily
find key relat ed d ocume nt s and, in d o in g so, save
e m p loyee tim e and public dollars.

helping t o identify bottlenecks

Ensured con t ra ct compliance
Allow ed sta ff t o manage m o re
types o f agreements, unifying
approvals in one syst em
Enabled a m o re efficient
end-to-end p rocess

Business Challenge
MassTech is a public agency tha t handles m ulti-m illi on-dolla r p rojects fo r the
Co m m o nw ealth o f Massachusetts. The o rganization st rug gl ed fo r years wi t h
a cum bersom e, cust om ized co n t ra c t m anagem en t syst em tha t w as furt her
const r ained by a m anual paper p ro cess.

W e use the syst em n ot

just for con t racting, b u t

Users ac ross the o rganizati on w a nted m o re visibility and st andardizat i o n

in the co n t racting p ro cess: It w as hard t o know wh e re co n t racts w ere in
the w orkfl ow. In addition, o u tdat ed language and t emplat es w ere used

also for p rocurement, the

inadve r tently. A s a result, adopti on o f the syst em w as low, slow d owns w ere

p re-con t ract approval

co m m o n and st a f f efficiency w as directly i m p a c ted.

p rocess, con t ract invoicing

and con t ract compliance.

Solution

Marybeth Dixon,

The Icertis plat f orm helped MassTech co m p l e tely change the w ay i t m anaged

Senior Manager of Corporat e

Syst ems
& Financial Operations, MassTech

co n t racts via an intuitive user i n terface, standardized and easy- to-conf i gure
t emplat es, flexible w orkfl ow s and a t r anspare n t view i n to the overall p ro cess
and a greem ents across all stages. I m p roved ease o f use and seamless
i n tegration wi t h Mic ro s o f t Offic e p roduct s has led t o far g reat er adoption by
agency st a f f.
W e selected the Icertis Co n t ra c t Managem ent plat f orm because o f its flexible
w orkflow, the t r ansparency i t p rovides users i n to o u r co n t racting p ro c ess and

A b o u t Icertis
Icertis is the leading p rov i de r o f
co n t ra c t lifecycle m a na g e m e n t in t he

its int uitive user i n terface, says Marybet h Dixon, Senior Manager o f Co r p o rat e
Syst ems & Financial Ope rations at MassTech. W e use the syst em n o t just f or
co n t racting, b u t also f o r p roc urement , the p re-co n t ra c t a p p roval p ro cess,

cloud. Icertis Co n t ra c t M anagem en t is

co n t ra c t invoicing and co n t ra c t com pliance. As w ere funded t h rou gh publi c

an inn ov at iv e, easy- t o-us e plat f orm t ha t

investm ents , i t s criti cal that w e m ove p rojects quickly and efficiently, while

is high ly c o n f ig u rable and continually

also p rovi di ng the necessary i n ternal and ex ternal openness that is exp e c ted

adapt s t o yo u r c o m p l ex business needs.

o f a publi c agency.

Today, t he Icertis plat f o rm is used

t o man ag e 2 million+ c o n t racts, b y
5 0 0 ,0 0 0 + users, in 9 0 + countries and
4 0 + languages. W ith its i n telligent
w or k f l o w and built -i n analytics, t h e
Icertis plat f or m p rovides o n g o i n g
co n t ractua l insight s and best - o f -

Results
T he flexi bilit y o f the syst em allow s us t o have m any d i f fere nt types o f
a greem ents and t o easily see the relationships b e t w een them , says Dixon.

b reed c o n t ra c t m anagem ent , enabling

O u r users are now able t o see wh e re their agreements are in the w orkflow

cust om ers t o inc rease c om plian ce,

p ro cess, som ething w e w ere lacking in the past. Having standardized

i m p rov e g ov ernance and m it ig a t e risk.

t emplat es in Icertis has further st r eamlined o u r i n ternal p ro cesses, as all o f the

legal and co n t racting language is ke p t curre n t in these t em plat es.

w ww.icertis.co m
+1 8 4 4- 40 4 -2 24 4
14711 NE 29th Place, Suite 100
Bellevue, W A 9 8 0 07
A l l rights reserved. Icertis 2 0 16

O ver 75% o f e m pl oyees now use the syst em, wh et her t o initia t e, a p p rove
o r view co n t racts. A dditionall y, the agencys finance d e p a r t m e n t reports
inc reased oversight due t o the syst em s a u to m at ed checks on the financial
aspects o f co n t racts pr io r t o paym ent.