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N
TO
OPERATIONS M
ANAGEMENT
SHEILA MAE G. LACE
RONA
GOOD
S
SERVICES
ORGANIZATI
FINAN OPERATI MARKE
ON
ONS
CE
TING
Securing financial reso
Assessing consumer w
s or providing the se
organization
he organizations goo
ds/services
Operations mana
gement
Supply Chain
A sequence of activities and organizations involv
ed in producing and delivering goods and servic
es.
Suppli
ers
supplie
r
Supply
Chain
Direct
supplie
r
Produc
er
Final
Custo
mer
Distribu
tor
The essence of the operations function is to add value during the production process
Value added
The difference between the cost of inputs and t
he value or price of outputs.
Product
ion of g Delivery
VS
oods
of prod
Quality assurance.
Amount of inventory.
Level of productivity.
Evaluation of work.
10
1
0
PROCESS
MANAGEMEN
T
Key aspect of operations
management and
central role of all
management
Process
- One or more actions t
hat transform inputs into
outputs.
Categories of business
processes
Upper-management processe
s
Govern the operations of the entire organization.
Operational processes
Core processes that make up the value stream.
Supporting processes
Support the core processes.
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13
Proce
ss
Variati
on
Random variation
Present to some extent in all processes, cannot generally be i
nfluenced by managers.
Assignable variation
Can be reduced or eliminated by analysis and corrective acti
ons.
1
4
SCOPE OF
OPERATIO
NS MANA
GEMENT
t
a
Th s!
k
l
fo
l
l
a
THANK YO
U !!