Professional Documents
Culture Documents
Agenda
Short Biography
History of Lean Six Sigma (LSS)
LSS Methodology
Success Factors
Application to HR
Examples of project ideas
New York ISO case study
2008--Present
Service/transactional based application of LSS
from processes
Six Sigma Focuses on understanding and
reducing variation in processes
Lean Six Sigma (LSS) Combines both
approaches
What is the Concept behind LSS?
As wasteful activities are removed overall
HistoryEvolution of Quality
Craft Production
Each item is unique
Individual parts made to fit
Quality through craftsmanship
Mass Production
High volume
Interchangeable parts
Quality through inspection
Better Production
Understanding of process variation
Quality through process
Evolution of Quality--Timeline
1798
Interchangeabl
e Parts
Eli
Whitney
1920s
Statistical
Process
Control
Walter
Shewhart
1950
1960
1980
Reconstruct
ion of Japan
Toyoda
Productio
n System
Six
Sigma
Deming &
Juran
Eiji
Toyoda
Motorol
a
A Couple of Questions
1. What does Six Sigma mean?
a.
quality?
a) It depends on the customers perception of
LSS Methodology
DMAIC Process
Key Concepts
Understanding Variation
Voice of the Customer
Voice of the Process
DMAIC Process
variation
Controlled variation = Change the process
Uncontrolled variation = Deal with the special
events
quality
Y=(x)
improvement
It requires an investment
It requires a degree of organizational
humility
value streams)
Supportive corporate goal structure
Managing the flow of power nearly 11,000 circuitmiles of transmission lines from more than 300
generating units
to November of 06
Average cycle time to hire was 70 days (Median = 43
days)
Standard deviation was 70 days
57 percent of positions filled within 60 days
Goal
Fill open positions in 60 days or less 90 percent of the
time
Result
87 percent of positions were being filled in 60 days or
less (2007)
Overview of Improvements
Defined and communicated HR Hiring Process / Roles to
NYISO Management
Implemented Kick-Off Meetings for all Openings:
Review/Define Job Specs and Posting information
Discuss salary range and position level
Discuss Pre-Screening questions and timing
Discuss Recruiting strategy
Review Hiring Process and HR/Hiring Manager Roles
Standardized Pre-Screening process and questions
Developed standard interview format, questions,
evaluation
Created dashboards for HR management and Senior
Team reporting
Controls Overview
Process Step
Control Activity
Strategy Session
Job Description
Changes
Job Posting
Preparation
Appendix
Supplemental Material
Define
Measure
Analyze
Improve
Control
Define
Measure
Analyze
Improve
Control
Activity
Identify Problem
Complete Charter
Develop SIPOC Map
Finalize Project Focus
Activity
Develop Operational
Definitions
Develop Data Collection
Plan
Collect Baseline Data
Determine Process
Performance/Capability
Validate Business
Opportunity
Review EBPM&C process
maps to create As-Is
Process Map
Activity
Propose Critical Xs
Prioritize Critical Xs
Conduct Root
Cause
Analysis on Critical
Xs
Validate Critical Xs
Prioritize Root
Causes
Activity
Develop Potential
Solutions
Develop Evaluation
Criteria & Select Best
Solutions
Work with EBPM&C to
create Develop To-Be
Process Map(s)
Develop High-Level
Implementation Plan
Develop Pilot Plan &
Pilot Solution
Activity
Develop SOPs, Training
Plan & Process Control
System
Implement Process
Changes and Controls
Monitor & Stabilize
Process
Transition Project to
Process Owner
Tools
Charter Form
Multi-Generational
Plan
Stakeholder Analysis
Communication Plan
SIPOC Map
Voice of Customer
(VOC)
Defect
definition
Goal definition
Tools
Operational Definitions
Data Collection Plan
Graphical Analysis
Pareto Chart
Histogram
Box Plot
Run Chart
Detailed As-Is Process
Maps
Tools
Pareto Charts
Fishbone Diagrams
Brainstorming
5 Whys
Non Value-Added
Analysis
Tools
Brainstorming
Solution Selection
Matrix
To-Be Process Maps
Piloting and Simulation
Tools
Control Charts
Standard Operating
Procedures (SOPs)
Communication Plan
Implementation Plan
Training Plan
Process Control Plans
Why 6 Sigma?
Sources of Information
The New Economics: W. Edwards Deming
Lean Thinking: James P. Womack and
Daniel T. Jones
Understanding Statistical Process Control:
Donald J. Wheeler and David S. Chambers
Lean Production Simplified: Pascal Dennis
Knowledge gained producing training
material and supporting LSS training for
the following organizations:
Delta Air Lines, Inc.
New York Independent System Operator
Helpful Links
General Info:
Six Sigma Website: http://www.isixsigma.com
Organizations that provide Six Sigma
Training:
ASQ: http://asq.org/certification/index.html
BMGI: http://www.bmgi.com/
Disclaimer
This presentation was not prepared by, with, or for the New York Independent
System Operator, Inc., and any opinions expressed or conclusions reached herein
are not the opinions or conclusions of the New York Independent System
Operator, Inc.