+

Real World Case 1.4

JetBlue
& the
Veterans
Administration
Team 4:
Bayu C Hervianto
Darmanto
Fahmy Mathin

Overview:
JetBlue Airways

American low-cost airline

David Neeleman, February 1999

Bring humanity back to air
travel.

Flights:
Usually US flights
Others include: the Caribbean,
Bahamas, Bermuda, Columbia,
Costa Rica, Jamaica, and
Mexico

Accolades & Awards

In February 2007, cancelled more

than 1,000 flights due to an ice
storm.

+
The Problem?

JetBlue
Airways

Solutions for JetBlue

Prepare

for the worst; BEFORE it happens

Better

communication for Crew

Access to
Phones
Internet

Practice

IT Meltdowns

+
Alternative Solution 1
1. Prepare for the worst before it happens.

Train employees to prevent having

problems in the system.

Keeps companies and their

employees on their toes.

+
Alternative Solution 2
2. Allow employees easier access to phones and
internet.
Helps

with locating employees.

Makes

employees in sync with the

system.

Being

in sync with the system allows

employees to work from their location.

+
Alternative Solution 3
Train employees to be ready for a system
meltdown.

Makes employees prepared for

the situation.

Employees are able to notice

when a meltdown is occurring.

+
Recommendations (General)
All

businesses should
prepare for the worst
BEFORE it happens

Training

Emergency plans

Keep data in more than 1

location

+
Recommendations: JetBlue
Better

communication
Between the crew
and ground
Inbound calls
Better scheduling
Flight changes

Possible Results
& Obstacles to
Implementation:
JetBlue

+
Results of Implementation
JetBlue Solution 1- Preparing for the
worst BEFORE it happens

Worst case
scenarios
considered
Plan of attack

Cost

to Research

Thinking

of the
unexpected

+
Results of Implementation
JetBlue Solution 2- Better form of
communication for crew members

Access to
internet/phone

Cost to fund
devices

Having a pager

Developing
software

+
Results of Implementation
JetBlue Solution 3- Practice for IT
meltdowns
Practice makes
Cost to train
perfect
employees
Increase

success

odds of

Ideal

time to
have drill

+
Overview:
Veterans Administration Medical Facilities

Most

comprehensive
system of assistance
for veterans of any
nation worldwide.

They

are renowned
for their state-of-theart medical,
neurological, surgical,
and psychiatric care.

+
Grown in the number of
facilities:
171

medical centers
+350 outpatient-community-outreach
clinics
126 nursing homes

Department of
Veterans Affairs

Benefits and Services:

Education,
Pension,

survivors benefits, burial

Vocational
&

home loans, deferred compensation

rehabilitation, employment

life insurance

+Case Background:
Small and minor, yet critical processes
have consequences resulting in a
domino effect affecting the world.

Sudden

system failure
Hit 17 VA medical facilities

+
The Problem?
Veterans Administration (VA) Medical Facilities

150 Facilities with separate

IT Service

Budget Authorities

Staff

Cannot log on to patient

systems

Vista (Veterans Health

Information Systems and
Technology Architecture)

CPRS (Computerized Patient

Record System)

Solutions for VA
Start

with where you

left off

System/Master

Override
Keep

Paper Reports
for Current Patients
Recycle after one
month

+
Alternative Solution 1
Start where they just left off.

Retracing
Accessed

Steps

quickly and efficiently

+
Alternative Solution 2
Selecting a user name and password.

Universal
Ease

to staff

of revisions

+
Alternative Solution 3
Keeping paper reports current while still in the
facility.
Up-to-date
Organized
Environmentally

friendly

+
Recommendations: VA

Recycle records after 1

month
Information will not be
current
Still keep electronic data
in different location

Keep paper reports for 1

month
Important health
information
Data must be easy to
access

Possible Results
& Obstacles to
Implementation:
VA

+
Results of Implementation
VA Medical Center Solution 1Start where you left off

Start from the

beginning

No documentation

+
Results of Implementation
VA Medical Center Solution
2- System/Master Override

Centralized
Computer

Username/Password

Cost of setup

Retaining
confidentiality

+
Results of Implementation
VA Medical Center Solution 3Keep a paper record of current
patients

Hold

onto paper
reports for a
month

Storage

Area

Work Cited

Answers.com JetBlue Airways: Information. (2010).

Retrieved Jan. 25, 2010, from
http://www.answers.com/topic/jetblue-airways-corporat
ion

JetBlue - Our Company - Customer Bill of Rights.

(2010). Retrieved Jan. 27, 2010, from
http://www.jetblue.com/about/

United States Department of Veterans Affairs Health

Care. (2010). Retrieved Jan. 24, 2010, from
http://www1.va.gov/health/

United States Department of Veterans Affairs History.

(2010). Retrieved Jan. 24, 2010, from
http://www4.va.gov/about_va/vahistory.asp

Any
Questions
???