No of customers who are churned in each New Customer_Group ABCDE

It is important to note that there are 3 churn customer in A and

7 churn customers in B.
Smaller samples sometimes make results deviate from the underlying trends
D and E are the most statistically significant groups.

Churn according to Partner Status and New Groups_ABCDE

Groups C,D and E have high Churn Rate when they are not
enrolled in any partner program compared to other groups.

Churn according to Account Specialization and New Groups_ABCDE

Restorative has highest rates of Churn

3

Churn according to Business Model and New Groups_ABCDE

Churn Rates are almost the same across business groups

As complaints increase Churn Rate seems to drop in D as the top

two rows can be seen as statistically less significant

Churn Rate drops across all groups as the number of Complaints increases
6

Churn Rate drops as the number of Complaints increases across all groups
7

Churn Rate roughly drops in Group D as the number of Complaints

increases (after normalization)

After normalization trend is less linear.

Top two rows are less significant
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Top rows maybe considered less significant.

Churn Rate has roughly declining trend in Private Practice
as the number of Complaints increases (after normalization)
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As number of visits increases the Churn rate goes down.

Here D is most statistically significant
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As number of visits increases the Churn rate goes down

across all groups
12

As number of visits increases the Churn rate goes down in

Private Practice and Corporate

13

Churn Rate goes down roughly in Group D and E as no of visits

(normalized) increase.

14

As no of training increases Churn Rate goes down in D and E

15

We can say that Churn Rate is going down as no of trainings increase

16

As no of trainings increase Churn rate goes down in Corporate and Private

Practice groups and also University if we think of top block as statistically
less significant

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Effect of Percentage of returns is non-linear in D and E

18

We can say increasing discount decreases churn rate but the effect is
not totally linear
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No training and no visits has the highest churn rates and it

decreases as no of trainings and visits increase

22

No training and no visits has the highest churn rates and it

roughly decreases as no of trainings and visits increase

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Churn Rates decrease as visits and trainings increase

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No complaints and no visits has the highest churn rates and it

decreases as no of complaints and visits increase

25

The previous trend is not very clear here

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As D has the most number of customers it has the most impact on overall trend and
it is the similar to overall trend.
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As number of visits increases the Churn rate goes down in TSP

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As number of visits increases the Churn rate goes down in all groups
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