TRAINING OF EMPLOYEES IN

ASHOK HOTEL

SUBMITTED BY
SIDANSH MAHAJAN
53MBA15

INTRODUCTION OF ASHOK
HOTEL
The Ashok hotel owned and operated
as Public Sector Undertakings (PSUs) of
the
India Tourism Development Corporation
(ITDC) in India. ITDC other than Ashok
hotel has two other hotel which are:
Hotel Samrat and Hotel Janpath in New
Delhi.

ORGANOGRAM OF ASHOK
HOTEL
General Manager of Ashok Hotel get all
the information of the department
directly which perform non-operation
activities from their respectively chief
of the unit like
ACCOUNTS
HUMAN RESOURCE
MATERIAL MANAGEMENT DEPARTMENT

 SECURITY
IT AND TELEPHONES
ENGINEERING
General Manager of Ashok Hotel get
all the information of the department
which perform operating activities
through a Resident manager.

 Resident Manager has four

department under:
KITCHEN
FOOD AND BEVERAGE SERVICE
FRONT OFFICE
HOUSEKEEPING

SPECIAL PLACES AT THE ASHOK

HOTEL

SHOPPING ARCADE
AMATRIA
AISHWARYA LAWN
LILLY POOL LAWN

PROCEDURE OF INDUCTION TRAINING

All the newly recruited employees
shall undergo an induction
programme as scheduled by H.R
Department and implemented by the
Training Department . The induction
shall comprise of two parts or days.

FORMAT OF EMPLOYEE
INDUCTION

NameDesignationDepartmentDate of Joining-

S.NO

DATE

TIME

DEPARTMENT

RESPONSI SIGNATU
BILITHY
RE

TRAINING MODULES
GREETING,SMILING ,WELCOMING
TOWARDS GUEST AND COWORKERS
The training manager teaches the
new employees through YouTube
videos of the
Ritz Carlton Hotel in Dubai.

EVALUATION OF
TRAINING
A form for assessing the
effectiveness of training for each
employee will be sent 15 days after
the training is imparted to the
concerned manager to assess how
effective the training has been.

FORMAT OF EVALUATION OF
TRAINING

NameDesignationDepartmentTraining AttendedDate of TrainingPlace of Training-

 Assessment of effectiveness of training by the

section head.
Yes
No
Improvement in the
quality of work
Improvement in work output
Behavioural change
Overall usefulness of training
Remarks

MAINTAIN OF TRAINING RECORDS

Training records of all personnel are
maintained by the Training
Department ,filed and updated
annually in consultation with
functional heads (HOD).

FORMAT OF TRAINING RECORDS OF EMPLOYEES

Name of the EmployeeToken NoQualificationDesignationDepartment -

S.NO

CONDUCTED NO OF DAYS/HOUR
NAME OF TRAINING
BY

DATES

RETRIEVAL OF RECORDS
Records for the employees will be filed
departmentally and segregated section wise for
permanent and contractual staff, in serials by
token number/ card number which are unique to
each employee.

HUMAN RESOURCE
MANAGEMENT AT ASHOK
HOTEL
The Chief Human Resource
Department control the HR of the
Ashok Hotel .The following function
of the HR are:
RECRUITMENT
In Ashok hotel , recruitment is done
on contractual bases through
various private agencies .

The private agencies are :

Mass Management Services Pvt Ltd.
Suraksha Security Agency.
Sparkling Laundry Service Pvt Ltd.
MESCO- Security agency
S.K.Enterprises-Glass cleaning
Lions Car parking driver agency

PROMOTION
The criteria for promotion at Ashok
Hotel
Education Qualification.
Experience.
Work experience.
Vacancy number.

SELECTION
The criteria for selection at Ashok Hotel
Interview
Trade Test
In case of the contractual bases in the
kitchen ,
the Executive Chef take the trade test for
the
new comers in the kitchen and then decide
which candidate is best for the best vacancy.

HUMAN RESOURCE
MANAGEMENT OF SAMRAT HOTEL

INRODUCTION OF SAMRAT HOTEL

The Samrat hotel owned and
operated as
Public Sector Undertakings (PSUs) of
the
India Tourism Development Corporati
on
(ITDC) in India. Hotel Samrat set in
beautifully landscaped gardens
which it shares with Delhi's landmark
Ashok Hotel.

HUMAN RESOURCE MANAGEMENT AT SAMRAT

HOTEL

MEDICAL BENEFITS
The maximum limit for health check
up package is Rs 3,000 for the
employees in the age group of 40
and above .The
maximum limit of dental check up
of an employee is Rs5,000.

RETIREMENT
The retirement age of the permanent
employees of Samrat Hotel is 58
years. The permanent employer gets
gratuity at the time of retirement .A
letter of thanks is also given to the
employee for the services for the
hotel .

LEAVE
The Back Office can take 66 days
holidays each year and Front Office
can take 60 days holidays each year.

WELFARE
The permanent employees get Rs100
per month for house allowances .The
permanent employers get Rs1000 for
marriage .The employer can dryclean the uniform in the laundry
without paying any money. There are
locker facility for the employees .

ATTENDANCE
There are three biometric thumb
impression machine for permanent
employees . There are CCTV camera
near the machine .There are three
biometric thumb impression machine
for contractual employees. In the
first week of the month ,the previous
month attendance timing of the
employees are written on the sheet.