Professional Documents
Culture Documents
Is
Good News!
do we want to achieve?
To gather
UP the interview
Assessing patients PERCEPTION
Obtaining the patients INVITATION
Giving KNOWLEDGE and information
Addressing the patients EMOTIONS
STRATEGY and SUMMARY
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2: P - Assessing
THE PATIENTS PERCEPTION
Gather before you Give
Patients knowledge, expectations and hopes
What do they understand about the situation?
Unrealistic expectations?
What is their state of mind?
Hopes?
Opportunity to correct misinformation and tailor
your information
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3: I Obtaining
the patients INVITATION
Gather before you give
How much does the patient want to know?
Coping
Answer
another
strategy?
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Warning shot
Use simple language, no jargon,
Vocabulary and comprehension of patient
Small chunks, avoid detail unless requested
Pause, allow information to sink in
Wait for response before continuing
Check understanding
Check impact
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What is Empathy?
The
Empathic Responses
An
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patients goals
Summarise
Contract
for future
References
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