CHAP 6-2

MANAGING
ISD OPERATIONAL
-DISTRIBUTED MANAGEMENT

OVERVIEW
Responsibility for managing
information technology is
increasingly being
distributed to the managers
of an organization at all
levels and in all functions

The internet, intranets and

client/server networks drive
the responsibility for
managing information
systems out to all of an
organizations functional and
workgroup managers

Hence, the distributed

management covers:
Managing end user computing
Managing internet access

MANAGING END USER

COMPUTING

How to manage?
Create an information centre group
staffed with user liaison specialists or
help desks with end user hot lines
Establish and enforce policies for the
acquisition of hardware and software
by ends users and business units
Establish an IST standard

MANAGING INTERNET
ACCESS
Why important?
Network is the prime concern at many companies.
The heavy internet use by employees can
overrun the capacity of client/server networks
Issues involved
The legitimate work time use of the internet by the
employee
The liability for the contents of employee email on
the net

MANAGEMENT ASPECT OF
INTERNET ACCESS

Define who has the

responsibility for:
granting internet access
managing its use
Enforcing the rules
Write conduct standards and
policies on:
Internet usage
Educate employees

NETWORK CAPACITY ON
INTERNET ACCESS

Do a baseline assessment of network capacity

Access networks current performance level
Evaluate the networks demands and performance
expectations of current applications
Put into place a method for measuring the
impact of internet access once its rolled out
Provide proper training to IS staff, to ensure
they are capable of providing internet support

POLITICAL ASPECT ON
INTERNET ACCESS

Reach a consensus with the

line management on how
much internet access should
be allowed

Get key executives to buy

into the companys internet
plan

Make sure the non-IS

Department Heads know of
the Internet plan. Their
budgets likely will have to
support the network
expansion needed to handle
the increased load

MANAGING GLOBAL
INFORMATION TECHNOLOGY

Dealing with cultural, political

and geo-economics challenge
posed by various countries

Developing appropriate
business and IT strategies for
the global marketplace

Developing a portfolio of global

IT applications and a
technology platform to support
them

Database management
methods have to be developed
and systems development
projects managed to produce
the global information systems
that are required to compete
successfully in the global
marketplace

GLOBAL BUSINESS

Electronic commerce (Ecommerce)

Business to business (B2B)

Business to consumer (B2C)
Consumer to consumer (C2C)
E-government

Mobile commerce (Mcommerce)

M-commerce web sites

Mobile banking
Mobile price comparison
Mobile advertising
Mobile coupons

TECHNOLOGY NEEDED

Electronic
payment
system

Secure
sockets layer

Credit, charge,
debit and
smart cards

Electronic
cash

Payments
using cell
phones

ISSUES

Global IT and end-user

managers must deal with:
Restrictions on the availability of
hardware and software
Restrictions on transborder data
flows and movement of personal data
Difficulties with developing common
data definitions and system
requirement