Professional Documents
Culture Documents
Clinical Governance
Anlise e organizao
por processos / fluxos
Incorporao da evidncia
na prtica clnica
Contratualizao
No trabalhar mais;
trabalhar melhor!
MBE
NOC
Auditoria clnica
Governao clnica
- o que
A ?
framework through which NHS organisations are
accountable for continuously improving the quality of
their services and safeguarding high standards of care by
creating an environment in which excellence in clinical
care will flourish.
Um enquadramento pelo qual as organizaes do SNS
so responsveis pela melhoria contnua da qualidade
dos seus servios, bem como pela salvaguarda de altos
padres de qualidade, mediante a criao de um
ambiente no qual a excelncia clnica se desenvolver.
Clinical Governance
Formao
Gesto do risco
Auditoria clnica
Clinical
Governance
Efectividade
clnica
Transparncia
Inovao
e
Desenvolvimento
(I&D)
Governao clnica
Formao
Efectividade clnica
Investigao e
desenvolvimento
Gesto do risco
Abertura
Governao clnica
Descrio
Envolvimento dos
pacientes, cidados e
prestadores
Capacitao e
capacidade
estratgica
Gesto de risco
Gesto e desempenho
dos prestadores
Formao, treino e
desenvolvimento
profissional contnuo
Governao clnica
Descrio
Efectividade
clnica
Gesto da
informao
Comunicao
Liderana
Trabalho em
equipa
Governao clnica
Pressupostos
Governao clnica
Contexto
Governao clnica :
Governao clnica no :
S para os clnicos...
A responsabilidade de uma s pessoa
Trabalhar isolado
Um exerccio ritualizado
Uma perda de tempo
S a promoo do custo-eficincia
Governao
Clnica
Clinical governance
Decises clnicas
Medicina baseada
na evidncia
Diminuio da
variabilidade indesejada
Normas de orientao clnica
Auditorias inter-pares
Dimenso social
da Qualidade
Eficincia(s)
Accountability
Openess
Desenho organizacional
Modelo de gesto
Fluxos / processos
Competncias
Ferramentas
Incentivos
Plano
de Aco
CONFUSO
Ferramentas
Incentivos
Plano
de Aco
ANSIEDADE
Incentivos
Plano
de Aco
FRUSTRAO
Plano
de Aco
MUDANA
GRADUAL
FALSAS
PARTIDAS
MUDANA
Viso
Viso
Competncias
Viso
Competncias
Ferramentas
Viso
Competncias
Ferramentas
Incentivos
Viso
Competncias
Ferramentas
Incentivos
Plano
de Aco
RECURSOS
CONHECIMENTO
Clinical matters
Financial matters
Virtual
communication
Global teamwork:
Team
formating
Cultural
diversity
Team
storming
Different
professions
Global
TeamWork
Team
performing
Team
meeting
Team
norming
Team Forming
Teams identify and determine how to serve the
key external entities - customers, business
partners or internal stakeholders - that are
critical to achieving their goals.
Team Storming
Team members learn to voice disagreement
openly and constructively while staying focused
on common objectives and areas of agreement.
Team Norming
Team members learn to define different roles
and different ways of making team decisions
and when to use them.
Team Performing
Teams assess their responsiveness to external
conditions and their ability to serve the needs of
customers and constituents.
Cultural Diversity /Different professions
Team members increase their familiarity with
different styles of thought and communication
and learn to leverage the diverse backgrounds
and skills of participants.
Virtual Communication
Teams examine the best means for utilizing
communication technologies and make
agreements on protocols that support virtual
communication.
Team Meetings
Teams learn best practices for how to prepare,
facilitate, and manage their actions.
Dr. Bruce Tuckman:
Qualidade
clnica
TIC
Desempenho
organizacional
Controlo
financeiro