Professional Documents
Culture Documents
By
Ivan Cavric
By
Venkatesh.N
Service
>A service is an action of doing something to some
one which is essentially (purely) intangible
>Service is an act or performance offered
by one party to another that is essentially
intangible and does not result in the
ownership of anything.
Contd..
Supply chain
Supplier
Manufacturer
Distributor
Retailer
Customers
Characteristics of services
Characteristics
Intangibility:
It cannot be taste, feel & smell before they are bought
unlike physical product. The intangibility creates a feeling
of uncertainty about the outcome of service.
Inseparatebility:
Services cannot be separated from the services provided
(we cannot separate the service from the product) in fact
the product delivers consumption of a service.
Variability:
Services of highly variable. It is almost impossible to have
the same service from the same seller the second time.
Contd.
Customer participation:
Service product is not a one side activity customer
are core product of services. The product quality of
services greatly depends upon the ability, skills
and performance of the employees as well as the
activity and performance of the customer.
No ownership
here we cannot transfer ownership from one
person to other person that particular service
belongs to particular person because its purely
intangible
Pershability They cannot be stored
Goods
/ Services
Classification of service