Professional Documents
Culture Documents
Organization
Session 16
Service Culture
Objectives
Discuss an organizations
values statement
Introduction
Todays Agenda?
What is Culture?
Levels of Culture
Values
Assumptions
Types of Culture
Academy Culture
Baseball Team Culture
Club Culture
Fortress Culture
Types of Culture
Academy Culture
Employees are highly skilled and tend to stay in the
organization while working their way up the ranks.
The organization provides a stable environment in
which employees can develop and exercise their
skills. Examples are universities, hospitals, large
corporations, etc
Types of Culture
Types of Culture
Club Culture
The most important requirement for employees in
this culture is to fit into the group. Usually
employees start at the bottom and stay with the
organization. The organization promotes from
within and highly values seniority. Examples are the
military, some law firms, etc.
Types of Culture
Fortress Culture
Employees don't know if they'll be laid off or not.
These organizations often undergo massive
reorganization. There are many opportunities for
those with timely, specialized skills. Examples are
savings and loans, large car companies, etc.
Chevron
Integrity
Trust
Partnership
Diversity
Ingenuity
Protecting People and Environment
High Performance
Bank of America.
Doing the right thing: we have the responsibility
to do the right thing for our customers,
shareholders, communities and one another
Trusting & Teamwork: We succeed together,
taking
responsibility
for
our
customers
satisfaction.
Inclusive Meritocracy: We care about one
another, value one anothers differences, focus
on results and strive to help all associates reach
their full potential.
Bank of America
Globe Telecom
We put our customers first.
Our people make the difference.
We act with integrity.
We care like an owner.
We keep things simple.
To us, its be fast or be last.
Activity
Transportation
Hospitality
Education
Entertainment
Food Services
Financial Services
Health Care
Customer Service