Mahindra Satyam Company Overview

Company Overview
2009-10
© Mahindra Satyam 2009

Contents
Mahindra Satyam
Journey / Milestones Customer Profiles
Our Vision and Values Key Partners
Global Presence Assets
Board of Directors Associates Resurgence
Organizational Design About Mahindra Group
Offices / Facilities About Tech Mahindra Group
RightsourcingTM Model Summary
Proven, World-class Service
Service Offerings

2
Journey / Milestones
 April 13, Tech Mahindra
acquired majority stake
in Satyam
 June 21, new brand,
 Founded Nipuna “Mahindra Satyam”
 ISO 9001 launched
Certification (erstwhile
 RightSourcingTM Satyam BPO)
Model
 Satyam Technology 2009
Center established 2005-
2008
2001-
 Incorporated as
2004
Private Limited 1997-
Company 2000
1993-
1996
1988-  Acquisitions
1992 – Bridge Strategy
1987
– Citisoft
 SEI CMM Level – Knowledge Dynamics
5 Certification – Nitor Solutions
 Presence in 30+ – S&V Management
 Pioneered
Countries Consultants
Offshoring
 IPO
Note: Satyam Technology Center now know as Mahindra Satyam Technology Center; Satyam BPO now known as Mahindra Satyam BPO
3
Our Vision
Enabling global businesses to become more effective through sustainable

ICT – Information, Communication and Technology

4
Our Values
We respond to customers speedily, We seek long-term success for all

courteously and effectively stakeholders without compromising on
ethics or transparency
We value the individual, uphold the right We impart freedom and the opportunity to
to express disagreement, and respect excel and to grow; support innovation
the time and efforts of others. Nurture and well-reasoned risk taking,
fairness, trust and respect. demanding performance.
We make quality a value driver in our

work, our products and our interactions.
Do it “First Time Right”
5
Global Presence
75+ locations across 34 countries

We chase the sun
Sweden
Denmark
Finland
Czech Republic
Canada Netherlands
Ireland UK
France
United States Hungary
Belgium Germany
of America
Switzerland
Italy
Spain Korea
Jordan
Japan
China
Egypt UAE
India Taiwan
Bahrain
Saudi Arabia Qatar Thailand
Malaysia
Singapore
Brazil
South
Africa
Australia
New Zealand
Global Development Centers

Global Solution Centers
© Mahindra Satyam 2010 * Map not to scale

6
Board of Directors
Vineet Nayyar C. P. Gurnani
Chariman, Mahindra Satyam CEO, Mahindra Satyam
Member, Mahindra Satyam Board Member, Mahindra Satyam Board
C. Achuthan Sanjay Kalra

Ex-Director, National Stock Exchange CEO, Tech Mahindra
T. N. Manoharan Ulhas N. Yargop

Former President, I.C.A of India President IT Sector,
Mahindra & Mahindra
Member, Mahindra Satyam Board
Director Tech Mahindra, Member,
Mahindra Satyam Board
M Damodaran Gautam S Kaji

Former Chairman (SEBI), Former Chairman, Centennial Group
Chairman and Managing Director
Former Managing Director
(IDBI) and Former Chairman (UTI)
World Bank Operations
7
Organizational Design
Head,
Head, Corporate
Corporate Ethics
Ethics &
&
Board
Board Business
Business Conduct,
Conduct, Internal
Internal Audit
Audit
Ramachandra
Ramachandra Duggirala
Duggirala
Chairman
Chairman
Vineet
Vineet Nayyar
Nayyar
Chief
Chief Executive
Executive Officer
Officer
C
C PPGurnani
Gurnani
Integrated Business Technology Operations Strategy People & Finance & related
Divisions (IBDs) A S Murthy Rakesh Soni Vijayanand Marketing functions
Vadrevu Hari T
Americas CIO Competency Chief Finance Officer

Quality HR
Office Units S Durgashankar
Atul Kunwar
EBS
Rakesh Soni Recruitment Legal
SAP K B Iyappa
Regions Leadership
Oracle Learning Secretarial
Rohit Gandhi G Jayaraman
Vikram Nair BI
Dilip Jha CoRCC
IMS Commercial
Manish Mehta Shivanand Raja
Marketing and
Ravindra Penmatsa IES Communications
GS Raju, Sharat Corporate Services /
Kumar, Satbir CES Infra Projects
Lalatendu Shivanand Raja
Relationship Delivery
8
Offices and Development Centers
Mahindra Satyam Learning World,

Mahindra Satyam Technology Center

9
Centers of Excellence and Innovation Centers
Mobility Solutions Lab, FUTURUS,

Automotive Center of Excellence

10
RightSourcingTM Model
 Pioneers in
Remote Offshore
Onsite Client Development and
Global Delivery
Model
 Strengthening
RightSourcingTM
model and
focusing on
Offshore delivering
Development non-traditional IT
Center services from our
offshore delivery
campuses
Offsite Center

11
Proven, world-class service
Cross-vertical Flawless
Solutions Execution
Strategic
Alliances & Global
Partnerships Operations
Accelerate New
Time-to- Technology
Market Adaptation
One Agility and

Focus on De-risked
Mahindra
Innovation Diversity
Satyam
Experience
Way forward
Collaborate to compete Diversify & dominate Exceed expectations

12
Service Offerings
Infrastructure
Enterprise Business
Management
Solutions
Services
Industry Native Business Process

Solutions Outsourcing
Application
Integrated Consulting &
Development and
Engineering Enterprise
Management
Solutions Solutions
Services

13
Customer Profiles
3 of top 5 Food
2 of top 5 in Chemicals
consumer products
2 of top 5 in 3 of top 10 in Aerospace

Pharmaceuticals & Defense
4 of top 5 in Networking 4 of the top 10 in

& Communication Electronics and
Equipment Electrical Equipment

14
Customer Profiles
5 of top 10 in Motor 1 of top 5 in Industrial

Vehicle and Parts & Farm Equipment
1 of the top 3
3 of the top 10 Oil &
Semiconductor
Gas companies
companies

15
Some of our Partners

16
Quality
 First ISO 9001:2000 certified organization

 Pioneered eSCM with Carnegie Mellon University
 Among first ten companies to attain CMM Level 5
Automotive
Automotive SPICE
SPICE Payment
Payment Card
Card Industry
Industry ISO
ISO 27001
27001
PATHFINDER™
PATHFINDER™ [PCI-DSS
[PCI-DSS 1.1]
1.1] Global
Global Certification
Certification
Maturity
Maturity Level
Level 55 ** for
for Banking
Banking Vertical
Vertical
ISO
ISO 20000
20000 AS9100
AS9100 // EN9100
EN9100
BS
BS 25999
25999 for
for Networks
Networks and
and for
for Engineering
Engineering
on
on Business
Business Continuity**
Continuity** Systems
Systems Solutions
Solutions
CMMI
CMMI for
for Development
Development ISO
ISO 9001:2000
9001:2000
Version1.2
Version1.2 Level
Level 55 for
for all
all services
services
for
for 10+
10+ business
business units
units
* Automotive Embedded Engineering Practice
** For all Indian operations, the third company in India to be certified
17
Information Security
 Globally certified to ISO 27001 standard

 Security processes integrated into the Quality
Management System, ensuring consistency
and compliance
 Comprehensive asset based risk assessment
to identify and manage risks effectively
 Compliance verified periodically through
external and internal audits
 Security discipline embedded in the
organizations culture

18
Business Continuity Management
 Business Continuity and recovery practice
capitalizing our world class global infrastructure
backed by a resilient network, best-of-breed
practices; and our experience in servicing key
Fortune 100 companies in the USA and other
locations
 Third company in India in the IT and ITES sector to
be certified to BS 25999, the latest standard in
Business Continuity Management from the British
Standards Institute
BCM operations at Mahindra Satyam is maintained and

managed as follows
 BCM processes integrated into the Quality
Management System, ensuring consistency and
compliance
 Multi-layered Crisis Management Teams to monitor
and manage business disruptive situations
 Integration of Customer and Location Business
Continuity Plans
 Business Continuity Planning integrated with the
Project Management Life cycle

19
Business Transformation
 Distinctive industry solutions enabled

by cutting edge technology, reusable
assets, home grown SME’s
Business
 Global delivery … combination of Transformation
complexity management,
location, processes and systems
 Organizational construct – partnership

mindset … enabling granularity,
empowerment and responsiveness to
share risk / reward

20
World-class Training
 ~9.2 million learning hours

 70% of the learning delivered virtually
 Launched Asia’s 1st web radio / TV
channel for learning –
planet.satyam.com
 684,000 online courses completed
 Low cost entry-level training program
in the industry

21
Thought Leadership
 We focus on business issues,

not just technology solutions
 Unique understanding of a
specific business problem
 Provides powerful insights and

solutions
 Deep intellectual capital
 Leverage networks of innovators

to achieve breakthrough results

22
Pioneering
First company to be invited by the National Stock

Exchange (NSE) to ring the opening bell, 2008
First corporate to form “Red Ribbon Clubs” at all

Mahindra Satyam locations to take up critical issues
related to HIV/AIDS, 2006-2007
First Asian company to rank in the Training Magazine’s

Top 125 companies for learning, 2007
First IT company to receive the prestigious

Businessworld-FICCI-SEDF Corporate Social
Responsibility Award, 2006
First ISO 9001:2000 Company in the world, certified by

BVQI, 2001
First Indian IT Company to get ITAA Certification for

Y2K Solutions, 1997

23
Associates Resurgence
 Renewed pride in Mahindra

Satyam
 The status of being associated with

one of India’s ‘most respected’
industrial houses
 Collective strengths of Tech

Mahindra and Mahindra Satyam
will place us in the top 4, amongst
India based IT players
 Assured resources for training

and development

24
About Mahindra Group
Genesis  Incorporated in 1945, M&M started
production of vehicles in 1949
 Mahindra Group’s revenues increased
fourfold over the past six years to
USD 7.1 billion (FY2010)
Businesses  Automotive: India’s fourth largest Automobile company

 Farm equipment: One of the 3 largest global manufacturers
 Financial services: Leader in rural financing
 IT: Leader in Telecom Software (Tech Mahindra), diversified service offerings through
Satyam acquisition
 Forging: One of the 5 largest global manufacturers
 Infrastructure development: Promoter of two largest IT SEZs in India
 Others: Limited presence in – Retail, Logistics, Defense, Engineering &
Chemical Products
Employees  Around 100,000+ professionals across the globe

Awards and  Ranked amongst India’s 6 most respected companies by Forbes
recognition  ICSI National Award for Excellence in Corporate Governance – 2008
 One of the few Indian companies to receive an A+ GRI checked rating for its first
Sustainability Report for the year 2007-08

25
About Tech Mahindra
Genesis  Incorporated in 1986 as a joint
venture of Mahindra Group & BT
 IPO in 2006, rechristened to
“Tech Mahindra”
Business  Comprehensive service offerings for TSPs, TEMs & ISVs
 Consulting, Application Development & Management, Network Services,
Solution Integration, Product Engineering, Managed Services, Remote
Infrastructure Management and BPO.
Leader in Telecom  Ranks 5th among the Top 20 IT Software and Service exporters in India
offshoring (excluding BPO revenues)
 Stands 11th in the IT-BPO Employers category
Global presence  Operations in more than 25 countries
 Global presence with 16 sales offices & 13 delivery centers
Customer profile  Clients include 11 Fortune Global 500 companies (5 US)
 Customers include 12 of Top 20 wireless TSPs & Top 5 TEMs
Major clients  BT, Cisco, Alcatel Lucent, Microsoft, Motorola, O2, Qwest, StarHub, TNZ,
Hutchison, Unisys, Vodafone, BSNL, Airtel, MTN, Etisalat, Zain, T-Mobile,
NSN, Cox, Telus, Huawei
Employees  Around 33,000+ professionals across the globe

26
Summary
 Stability and security in the company’s future
 New levels of financial rigor, transparency and corporate governance
 No dearth of financial resource
 Low risk
 Continued service excellence from the same delivery team and management you
know and trust
 Expanded skill set, especially in network management and communications domain

 Improved geographic coverage
 Increased investments in R&D and innovation

 Balanced and de-risked business mix across verticals, technologies and
geographies
 Highly compatible, customer-centric culture
Expect the world from us

27
Thank you
mahindrasatyam.com
Safe Harbor
This document contains forward-looking statements within the meaning of section 27A of Securities Act of 1933, as amended, and
section 21E of the Securities Exchange Act of 1934, as amended. The forward-looking statements contained herein are subject to
certain risks and uncertainties that could cause actual results to differ materially from those reflected in the forward-looking
statements. Satyam undertakes no duty to update any forward-looking statements. For a discussion of the risks associated with our
business, please see the discussions under the heading “Risk Factors” in our report on Form 6-K concerning the quarter ended
September 30, 2008, furnished to the Securities and Exchange Commission on 07 November, 2008, and the other reports filed with
the Securities and Exchange Commission from time to time. These filings are available at http://www.sec.gov

28

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Company Overview

© Mahindra Satyam 2009

Journey / Milestones Customer Profiles

Our Vision and Values Key Partners

Global Presence Assets

Board of Directors Associates Resurgence

Organizational Design About Mahindra Group

Offices / Facilities About Tech Mahindra Group

RightsourcingTM Model Summary

Proven, World-class Service

© Mahindra Satyam 2010

Enabling global businesses to become more effective through sustainable

© Mahindra Satyam 2010

We respond to customers speedily, We seek long-term success for all

We make quality a value driver in our

75+ locations across 34 countries

Global Development Centers

© Mahindra Satyam 2010 * Map not to scale

C. Achuthan Sanjay Kalra

T. N. Manoharan Ulhas N. Yargop

M Damodaran Gautam S Kaji

Americas CIO Competency Chief Finance Officer

Mahindra Satyam Learning World,

© Mahindra Satyam 2010

Mobility Solutions Lab, FUTURUS,

© Mahindra Satyam 2010

© Mahindra Satyam 2010

One Agility and

© Mahindra Satyam 2010

Industry Native Business Process

© Mahindra Satyam 2010

2 of top 5 in 3 of top 10 in Aerospace

4 of top 5 in Networking 4 of the top 10 in

© Mahindra Satyam 2010

5 of top 10 in Motor 1 of top 5 in Industrial

© Mahindra Satyam 2010

© Mahindra Satyam 2010

 First ISO 9001:2000 certified organization

 Globally certified to ISO 27001 standard

© Mahindra Satyam 2010

BCM operations at Mahindra Satyam is maintained and

© Mahindra Satyam 2010

 Distinctive industry solutions enabled

 Organizational construct – partnership

© Mahindra Satyam 2010

 ~9.2 million learning hours

© Mahindra Satyam 2010

 We focus on business issues,

 Provides powerful insights and

 Deep intellectual capital

 Leverage networks of innovators

© Mahindra Satyam 2010

First company to be invited by the National Stock

First corporate to form “Red Ribbon Clubs” at all

First Asian company to rank in the Training Magazine’s

First IT company to receive the prestigious

First ISO 9001:2000 Company in the world, certified by

First Indian IT Company to get ITAA Certification for

© Mahindra Satyam 2010

 Renewed pride in Mahindra

 The status of being associated with

 Collective strengths of Tech

 Assured resources for training

© Mahindra Satyam 2010