Project Management

4. Managing Project Change

Week 4

Managing project change

In

Project
Management

There are
2
Types of change
(that we talk about)

Change Control
&
Change Management

Change Control

You had a plan

Now things are changing

What are you going to do?

you

What are ____________ going to do?

2% requirements creep per month

(www.IAG.biz, 2008)

baseline
baseline
value
value
control
control
communicate
communicate

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Control the change with a

process

http://www.flickr.com/photos/m-c/181007636/

Communicate,
always communicate

Whats the value of the change?

http://www.flickr.com/photos/noahwesley/120499365/

The other type of change

Change management

People
Change management

http://flickr.com/photos/hlthenvt/401556761/sizes/l/

Managing Change
Organizational Change
Organizational Culture
Project Manager and Change
Avoiding Failure

http://www.flickr.com/photos/hotteaapparel/2196486642/

Timing is everything

Scheduling projects to not all hit the

users at once

Volume of change

Change fatigue

http://en.wikipedia.org/wiki/Technological_singularity

Why change?

SWOT

Responses to change

Make a list of positive and negative responses

How do you

feel when you

have to tell others things

are changing?

How do you

feel when

you are told things are

changing?

John Kotters 8 steps

1.
2.
3.
4.
5.
6.
7.
8.

Establish a sense of urgency

Create a coalition
Develop a clear vision
Share the vision
Empower people to clear obstacles
Secure short-term wins
Consolidate and keep moving
Anchor the change

Invite people to participate

Customers who get a chance to complain and are

then satisfied are more loyal than customers who
have never had a problem.

resistance

culture

Figure 1.3 Organisational cultures

(Cadle & Yates, 2005, p7)

Figure 1.4 Sociability/solidarity matrix

(Cadle & Yates, 2005, p9)

Figure 3.7 Key dimensions defining and organizations culture

(Gray & Larson, 2006, p74)

Figure 3.9 Cultural dimensions of and organization supportive of project

management (Gray & Larson, 2006, p76).

The pm as a change agent

Project success depends on change

 Stages in a change program:

Launching the project

Winning hearts and minds
Skilling the end-users
After go-live

aabbcc
identify audiences and the actions you want
identify the barriers which audiences have and
tell them about the benefits that will result
choose communication channels and controls
that you will use to check understanding

adkar

10steps

Kotters 8 steps

Successful projects have planned for change

Someone is accountable for change

management