CEP

SAP Post Implementation Support Services

 SAP
POST-IMPLEMENTATION
SUPPORT
 CEP Provides our Clients with
SAP Post Implementation Support
A large number of Highly Qualified SAP Experts
with Experience and Business Knowledge

Continuous support of one of the longest

running and most fully integrated SAP shops in
the US

Integrity - One of the most highly regarded and

trusted services firms in the US
 Our Core Service Offerings

Developand Staff SAP Steady

State Support Models

ProvideSAP module Specific Task

Force Teams for Stabilization and
System Improvement

DevelopIntegrations between SAP

and Shop Floor Systems
 SAP Life Cycle Support

Implementation of SAP will change

everything about the way our clients conduct
business and accomplish systems support

It is neither practical nor economical to

acquire all the needed resources internally

Implementation Firms and Operational

Services Firms provide unique abilities at
different phases of the life cycle
 The Implementation and Evolution of SAP follows
A Predictable Pattern in terms of Organizational Demands

It all begins with Planning and Benefit Analysis, followed by a

Quick Ramp-up to required Project Staffing Levels

Project
Planning

1-3 Months

2003 CEP All rights reserved

6 2003 CEP All rights reserved
 The Implementation and Evolution of SAP follows
A Predictable Pattern in terms of Organizational Demands

This is followed by the most expensive, resource intensive

and lengthy portion of the life-cycle Project Implementation
This can typically take from 18-24 months

Project
Implementation

Project
Planning

1-3 Months 18-24 Months

7 2003 CEP All rights reserved

 The Implementation and Evolution of SAP follows
A Predictable Pattern in terms of Organizational Demands
After Go-Live there is always a ramp-down where the
system is stabilized and crises intervention becomes the norm as
the organization strives for normalcy or steady state
If Implementation is the costliest part of the life cycle, this transition
and stabilization period is the riskiest to business continuity

Project
Implementation

Project Stabilization
Planning Phase

1-3 Months 12-24 Months 3-9 Months

8 2003 CEP All rights reserved

 The Implementation and Evolution of SAP follows
A Predictable Pattern in terms of Organizational Demands

When steady state is finally achieved, only then does

the organization begin to realize the
benefits of the implementation

Project
Implementation

Project Stabilization
Planning Phase Steady State Operations

1-3 Months 12-24 Months 3-9 Months 1-3 Years

9 2003 CEP All rights reserved

 The Implementation and Evolution of SAP follows
A Predictable Pattern in terms of Organizational Demands
It is the nature of SAP that steady state will be periodically
interrupted by upgrades, expansions, and projects to more
fully leverage the systems capabilities
Each of these initiatives have demands similar to an
implementation project, but on a smaller scale

Project
Implementation

Project Stabilization
Planning Phase
Steady State Operations Upgrades
Etc.

1-3 Months 12-24 Months 3-9 Months 1-3 Years 3-6 Months

10 2003 CEP All rights reserved

 CEP provides Business
Knowledge and Technical
Expertise for the very
different demands of each
phase of this Life-cycle
 We Recommend acquiring the services of a world-class
Implementation Partner for the Planning and Implementation Phase

Planning & Implementation

SAP Implementation Partner

Strength =
Project Implementation

Project
Implementation

Project Stabilization
Planning Phase
Steady State Operations Upgrades
Etc.
1-3 Months 12-24 Months 3-9 Months 1-3 Years 3-6 Months

12 2003 CEP All rights reserved

 We Recommend acquiring the services of a world-class
Operational Services Firm for Post Implementation Support

Planning & Implementation Post Implementation Support -

SAP Implementation Partner CEP

Strength = Strength =
Project Implementation Operational Support

Project
Implementation

Project Stabilization
Planning Phase
Steady State Operations Upgrades
Etc.
1-3 Months 12-24 Months 3-9 Months 1-3 Years 3-6 Months

13 2003 CEP All rights reserved

 CEP can begin with assuring a smooth transition by assisting
in developing Strategy and Organizational Models
prior to implementation

Planning & Implementation Post Implementation Support -

SAP Implementation Partner
CEP
CEP
Steady State
Support
Model
Development

Project
Implementation

Project Stabilization
Planning Phase
Steady State Operations Upgrades
Etc.
1-3 Months 12-24 Months 3-9 Months 1-3 Years 3-6 Months

14 2003 CEP All rights reserved

 CEP Crises Resolution Tasks Forces will resolve critical issues
to eliminate significant risks and shorten the stabilization phase

Planning & Implementation Post Implementation Support -

SAP Implementation Partner
CEP
CEP
Steady State
Support
Model
Development
CEP
Task Force
Stabilization
Teams

Project
Implementation

Project Stabilization
Planning Phase Steady State Operations Upgrades
Etc.
1-3 Months 12-24 Months 3-9 Months 1-3 Years 3-6 Months

15 2003 CEP All rights reserved

 CEPs Operational Support team can play an integral part in
an outsourcing strategy, or provide complete turn-key support
for a flat monthly service fee during steady state

Planning & Implementation Post Implementation Support -

SAP Implementation Partner
CEP
CEP
Steady State
Support
Model
Development
CEP
Task Force
Stabilization
Teams

CEP
Project Steady State Staffing
Implementation

Project Stabilization
Planning Phase
Steady State Operations Upgrades
Etc.
1-3 Months 12-24 Months 3-9 Months 1-3 Years 3-6 Months

16 2003 CEP All rights reserved

 CEP System Improvement Task Forces can identify and implement
optimizations to further improve operational efficiency, as
well as plan and accomplish expansions and upgrades

Planning & Implementation - Post Implementation Support -

CEP
SAP Implementation Partner
CEP
Steady State
Support
Model
Development
CEP CEP
Task Force Task Force
Stabilization System Improvement
Teams Teams

CEP
Steady State Staffing
Project
Implementation

Project Stabilization Opt

im izat
Planning Phase ion
Steady State Operations s Upgrades
Etc.
1-3 Months 12-24 Months 3-9 Months 1-3 Years 3-6 Months

17 2003 CEP All rights reserved

 Finally, CEP Integration Teams can develop integrations between
SAP and Shop Floor Systems
This initiative can occur at almost any point during the life cycle
Planning & Implementation - Post Implementation Support -
CEP
SAP Implementation Partner
CEP CEP
Steady State SAP to Shop Floor Integration Teams
Support
Model
Development
CEP CEP
Task Force Task Force
Stabilization System Improvement
Teams Teams

CEP
Steady State Staffing
Project
Implementation

Project Opt
Stabilization im izat
Planning Phase Steady State Operations ion
s Upgrades
Etc.
1-3 Months 12-24 Months 3-9 Months 1-3 Years 3-6 Months

18 2003 CEP All rights reserved