Professional Documents
Culture Documents
Chapter 3
Transformational leadership
Has vision and can inspire employees to
sacrifice personal interests
Transactional leadership
Reward or punishment (exchange
process)
Motivati
on
e drive to satisfy a ne
Importance of Motivation
Intrinsic reward: the personal
satisfaction you feel when you perform
well and achieve goals
Extrinsic reward: a reward given to an
employee, such as a promotion or pay
raise.
Taylors Scientific Management
Father of scientific management (Fredrick
Taylor)
Time and motion studies: studies of the
tasks performed to complete a job and the
time needed to do each task.
Scientific management: studying workers
to find the most efficient processes and
then teaching those techniques.
Little concern for human element
Taylors Scientific Management
Principle of motion economy (Frank& Lillian
Gilbreth): every job can be broken down into
a series of elementary motions.
Importance of Motivation
Mayos Hawthorne Studies
Elton Mayo
Western Electric Companys Hawthorne plant
6 year study 1927 to 1933
13 experimental periods Productivity always
went up
Hawthorne Effect: the tendency for people to
behave differently when they know they are
being studied.
Importance of Motivation
Maslows Hierarchy of Needs
Desire to understand motivation
When lower order needs are satisfied, the
next higher order need emerges
Herzbergs Two-Factor Theory
Results showed most important factor:
Sense of achievement
Job content vs. Job environment
Motivators vs. Hygiene factors
.
Herzbergs Two-Factor Theory
Based on perception
Employee Empowerment
Empowerment: allowing employees the
ability and trust to make decisions.
Accepting and correcting if employees
made mistakes
Not punishment
Praise in public
Accept and correct mistakes in private