EMOTIONAL

INTELLIGENCE
 What is
Emotional
Intelligence?
EMOTIONAL
INTELLIGENCE
4 Domains of Emotional Intelligence

emotions Social Awareness

the ability to understand one's empathy, organizational
self-assessment, self-confidence, awareness, the ability to sense,
Self-Awareness understand, and respond to
others' emotions

EI
Self-Management conflict
self-control - involves controlling
involves the ability to manage
one's emotions and impulses
and develop others. Also
and adapting to changing
the ability to inspire, influence,
circumstances Management
Relationship
FACTORS OF EMOTIONAL INTELLIGENCE

INTRA-PERSONAL ADAPTABILITY
Emotional Self-Awareness Problem Solving
Assertiveness Flexibility
Self-Regard Reality Testing
Self-Actualization
Independence STRESS MANAGEMENT
Stress Tolerance
INTER-PERSONAL Impulse Control
Interpersonal Relationship
Empathy GENERAL MOOD
Social Responsibility Optimism
Happiness
SOME OF THE APPLICATIONS OF THE EQ

Recruiting high performers Risk management

Retaining high performers
Teambuilding
Managing diversity
Leadership development
Coaching
Performance management
Self development
Change management
Merger integration & re-
shaping culture
Restructuring & realignment
Stress management
Career planning
SKILLS AND COMPETENCIES IN EI

1. SELF-AWARE AWARENESS
(awareness of ones values, purpose, meaning,
strengths weaknesses)
2. SELF-REGULATION
(ability to handle ones emotion, like anger and
distress)
3. SELF-MOTIVATION
(ability to let passion emerge and motivate
oneself)
4. EMPATHY
(attuned to how other people feel)
5. EFFECTIVE RELATIONSHIPS
(ability to collaborate, persuade and
communicate with others)
SELF-AWARENESS
Awareness of own emotional
states is the foundation of all
the EI skills.
Learn to tune-in to your
emotions they can give you
valid information about your
responses to stressful
situations.
Recognize he importance of
emotions even in technical
fields.
SELF-REGULATION

Accept responsibility for

choosing your own
emotional responses.
Learn to reframe
stressful situations into
ones that are challenging.
Be aware of, and learn to
manage your own
emotional triggers.
 SELF-MOTIVATION
Recognize that emotions affect your
performance.
Identify your explanatory style. When a
setback strikes, resist asking, Whats
wrong with me? Instead, ask, What can I
fix?
Work to achieve your flow state, being in
the moment with work tasks.
 EMPATHY
Recognizing and responding appropriately
to the emotions of others.
By expressing empathy, you also create
empathy in others.
Realize that emotions impact such
measurable goals as productivity and
safety.
EFFECTIVE RELATIONSHIPS
Employ all your emotional competencies
awareness, regulation, motivation,
empathy --- to :
Influence and persuade others to higher
level of collaborations.
Build consensus and support for team
goals
Motivate and inspire yourself and others to
extraordinary achievements.
TEST YOUR OWN
EMOTIONAL
INTELLIGENCE

QUESTIONNAIRE
 4 Basic Leadership Styles

Coaching style Directing style Delegating Supporting style

involves a great deal involves taking over style places more - the leader plays
of "hands-on" a challenging of the more of a
involvement in an situation and responsibility on motivational role.
employee's work applying specific the shoulders of Instill confidence in
process. knowledge and the workers as the workers so they
experience to right opposed to the eventually become
the ship. managers. more self-sufficient
and productive
Characteristics of Leaders
with High EQ

1. Practice self awareness

understand their emotions. dont let their feelings rule them. know their strengths
and weaknesses and make effort to self-improvement
Characteristics
of Leaders with
High EQ

2. Effective in self regulation

control emotions and impulses, they dont allow themselves to become too angry or jealous,
they dont make impulsive, careless decisions. think before they act
Characteristics
of Leaders with
High EQ

3. Self-motivated
willing to defer immediate results for long-term success, highly productive, love
challenge, and are effective in whatever they do.
Characteristics
of Leaders with
High EQ

4. Empathic
identify with and understand the wants, needs, and viewpoints of others, avoid
stereotyping and judging too quickly, live their lives in an open, honest way.
Characteristics
of Leaders with
High EQ

5. Very good social skills

team players, help others to develop and shine selflessly. can manage disputes,
excellent communicators, masters at building and maintaining relationships.