Professional Documents
Culture Documents
net 0955-268997
2010/08/20
http://mypaper.pchome.com.tw/chanrs
MTP
Robert F. Lusch, Stephen L. Vargo
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When
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Be Friendly ( )
Be Polite ( )
Be Professional ( )
Be Cautious ( )
Be Responsive ( )
1 126
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69-80%
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37
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CS
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4Q OO
IQ EQ
SQ AQ
IQ = Intelligence Quotient
EQ = Emotion Quotient
SQ =Smile Quotient
AQ = Adversity Quotient