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Chanrs@ms68.hinet.

net 0955-268997
2010/08/20
http://mypaper.pchome.com.tw/chanrs








MTP






Robert F. Lusch, Stephen L. Vargo










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4Q OO
IQ EQ

SQ AQ

IQ = Intelligence Quotient

EQ = Emotion Quotient

SQ =Smile Quotient

AQ = Adversity Quotient