THE RELATIONSHIP BETWEEN QUALITY OF HEALTH SERVICE

WITH PATIENT SATISFACTION

IN PUBLIC HEALTH SERVICE CENTER ANTIBAR WORK AREA
AT MEMPAWAH CITY 2015
ADITIA ANANDA* LIDYA HASTUTI** NUNIEK SETYOWARDANI***
AUTHOR INFORMATION

* Aditia Ananda, as a first author for this research and also as a

undergraduate student on intership program in the hospital.

** Lidya Hastuti, as a second author and also as a first mentor for

this research.

*** Nuniek Setyowardani, as a third author and also as a second

mentor for this research.
 INTRODUCTION

Observe Find
Confirm Survey
Problem
Tittle

Compare the Do Interview Do interview The patient Do the

Public Health with the with the complaine research
Service officer for patient for about:
Center (PHCS) each PHCS each PHCS uncomplete
of Antibar and and ask : how and ask: why information
Mempawah many patient they always and
Hlir come come there? undiscipline
everyday and and their officer
in a years? complaine
about that
place?
 INTRODUCTION

Dimensio
n of Quality Expectati
Patient
Quality Health on and
Needs
Helath Service Wants
Service

1. Technical
Competence
2. Access Performance <
3. Effectiveness Expectation
4. Efficiency Not Satisfied=
Performance
5. Continuity Performanc
Expectation
6. Safety e
Satisfy Enough
Performance >
7. Comfortable
8. Information Expectation
9. Discipline Very Satisfy
10.Relation
Between Human
 OBJECTIVES

There a
Relationship

Relationship
Not a Relationship

Positive Direction

Relationship
Objectives
Direction
Negative
Dierection
Weak
Strength of Middle
Relationship
Strong
 METHODOLOGY

Research Design Time to Collect Data

Descriptive Correlative with 1 month
Cross Sectional Approach
Statistic Test
Sampling Technique Gamma and Somersd test
Accidental Sampling

Number of Population
7403 patients

Number of Sample
95 patients

Technique to Collect Data

1. Interview
2. Questionnaire
 RESULT 1

This reserach showed us that there a relationship

between information with patient satisfaction (p=0.004)
and there a relationship between discipline with
patient satisfaction (p=0.419)

Quality Health Service

Patient
Quality of
Satisfactio
Information
n

Quality of Patient
Discipline Satifaction
 RESULT 2

This reserach showed us that there a positive

relationship direction between information with
patient satisfaction and there a positive relationship
direction between discipline with patient satisfaction

Quality Health Service

Increase
Increase Quality
Patient
of
Satisfactio
Information
n

Increase Quality Increase

of Patient
Discipline Satifaction
 RESULT 3

This research showed us that there a weak strength of

relationship between information with patient satisfaction
(r=0.290) and there a middle strength relationship
between discipline with patient satisfaction (r=0419)

Quality Health Service

Increase
Increase Quality
weak Patient
of
Satisfactio
Information
n

Increase Quality Increase

middle
of Patient
Discipline Satifaction
 CONCLUTION

This study concludes that information and discipline dimension in quality

of health service have significant relationship with patient satisfaction in
Public Health Service Center Antibar.
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