KNOWLEDGE

MANAGEMENT SYSTEMS
 Rohan Desai 304
Charmi Poraniya 324
Vicky Sharma - 328
Rakshatha Shetty 330
Bhushan Dalvi 342
 What is Knowledge
Management?
Knowledge management (KM) is a process that
helps organizations identify, select, organize,
disseminate, and transfer important
information and expertise that are part of the
organizations memory.
Knowledge Management is the explicit and
systematic management of vital knowledge -
and its associated processes of creation,
organization, diffusion, use and exploitation.
Knowledge Hierarchy

Knowledge
Management
Tacit Explicit
Knowled Knowledge
ge
Knowl
edge
Infor
matio
n
Dat
 KNOWLEDGE

Knowledge is very distinct from data and

information and provides a higher level of
meaning about that data and information.The
ability to act is an integral part of being
knowledgeable.
We believe that the future belongs to
companies that can take the best of the East and
the West and start building a universal model to
create new knowledge within their
organizations.- Knowledge era
 KNOWLEDGE
Data are a collection of:
-Facts
-Measurements
-Statistics

Information is organized or processed data that are:

-Timely
-Accurate

Knowledge is information that is:

-Contextual
-Relevant
-Actionable.
 Explicit & Tacit Knowledge-
Types
Explicit knowledge-That type of knowledge which
has been or can be articulated, codified and stored
in certain media.
Tangible
Physical objects-e.g. in documents or databases
Easily shared
Documents
Products
 Tacit Knowledge

It is that type of knowledge that people carry in

their mind and is therfore difficult to access.
Intangible
Mental objects i.e.Peoples head.
Sharing involves learning
Not identically replicated
Mental maps, expertise etc.
MICROSOFT

We believe in what
people make possible
Our mission is to
empower every
person and every
organization on the
planet to achieve
more.
 INTRODUCTION
Microsoft was established in 1975 by Bill Gates
and Paul Allen.
As of 2013, Microsoft is market dominant in PC
operating system and office suite markets.
The company also produces a wide range of
other software for desktops & servers, and is
active in areas including internet search, the
video game industry(with the XBOX and XBOX
360) the digital services market through(MSN )
and cell phones(via Windows Phone)
 EVOLUTION OF KM AT
MICROSOFT
In 1995, a project called SPUD(Skills Planning
under Development) had started and was
developed by a unit within Microsofts internal
Information Technology group.
The project involved building an online system
that contained job rating systems and ratings
database and competency levels for employees.
The goal for the project was to create an online
competency profile for jobs and employees with
Microsoft IS.
 Knowledge management is a fancy term for a
simple idea. You're managing data,
documents, and people efforts.- Bill Gates

The high individual knowledge is not enough

in today's dynamic markets. A company also
needs a high corporate IQ intelligence,
knowledge, and expertise of the company
which provides the facility to share
information widely and enable staff members
"to build on each other's ideas".
 LEARNING IN MICROSOFT

Learning/training initiatives for employees in Microsoft

can be divided into three dimensions:

Courses and training specialized for the work-role.

These are mainly online courses/e-learning, but also can
be external courses and conferences.
Face-to-face learning on the job. Learning by
experience, interaction with colleagues, Friday lunch
presentations.
Learning by seeking information when needed.
SharePoint libraries and blogs.
 TECHNOLOGY USED
My web
Microsoft SharePoint: First launched in
2001, It has historically been associated with
intranet content management and document
management, but recent versions have
significantly broader capabilities.
SharePoint is used by 78% of Fortune 500
companies. Between 2006 to 2011, Microsoft sold
over 36.5 million user licenses.
Two things make Microsoft diff from other
companies. One is the amount of information,
the second is open landscaped office. Not only
physical, but also when it comes to sharing.

Employees try to sit by each others work-desks

and they try to have lunch with different people
each day. They have a sharing culture. Even the
top manager sits in an open landscape
 CHALLENGES
Duplication of effort and increased costs
Information leak out
Irrelevance of information
 CONCLUSION

Software products are knowledge-based, and it

often requires specific knowledge to know how to
use the products most efficiently. Microsoft knows
that this kind of knowledge is essential for the
company and makes a lot of effort to develop and
maintain the knowledge level in the organization.

KM strategies at Microsoft have become integrated

in the organizational culture, and have become a
part of normal work practice.
THANK YOU