Professional Documents
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Essentials
Oral Communication Skills Workshop
What is Communication?
Resolving conflicts
Build rapport
Promote self-confidence
~ Denise Bissonnette ~
Receive
Send
Person A Person B
Send
Receive
~ Anais Nin ~
Patience
Persistence
2. Think win/win
Try to find a solution that satisfies everyone
Try to find ways to co-operate creatively
Treat each other equally
Motivations
Goals
Assumptions