Professional Documents
Culture Documents
pemilihan
kata
intonasi
gerakan
tubuh
komunikasi dipengaruhi
words (10%)
tone (20%)
motion
(70%)
wording
BUNUH
BAKAR
HANCURKAN
BIADAB
HAJAR
wording
SAMPAH
PUSING
LEMAH
MALAS
LETIH
LESU
wording
IDEA
BERKAH
MULIA
CEPAT
INSPIRASI
BISA
hasil komunikasi dipengaruhi pilihan kata-kata kita
kalian atau Anda?
provokatif atau persuasif?
building trust
creating needs
applying solutions
a. performance
building trust
1. kredibility
c. testimonials
1. kredibility
d. addifikasi
building trust
1. kredibility
e. kongruensi
building trust
2. likeability
sama topik
sama gerak
80% 20%
applying solutions