the journey starts here

IMPLEMENTING EXTENSION SERVICES

NOR EZAN BIN OMAR
[be seen or you are a nobody]
ezan.omar@facebook.com
 EXTENSION SERVICES
IMPLEMENTING

The action plan drafted when creating the strategic plan

needs to be executed or implemented in order to reach
the set goals and objectives.
The execution of the plan will determine whether the
project would turn out to be a success or a failure,
partially or totally.
 EXTENSION SERVICES
IMPLEMENTING

Develop action plan

The action plan comprise of activity to break down the
strategic plan into a more individual tactical plan so that
it will be easier to monitor and to execute the work
The action plan should coincide with the overall
organizational mission and objective.
 ACTION PLAN
EXAMPLE

Project/ Objective Strategy Responsibi Timeline

Activities lity

Name of What to be The Who is The specific

specific achieve and processes going to timeframe
extension why needed to accomplish to
service or achieve the that accomplish
activity objective objective the
and how to (the objective
execute it executor
and also the
supervisor)
 ACTION PLAN
EXAMPLE

Project/ Objective Strategy Responsibi Timeline

Activities lity

Book Providing Personal Book Continuous

reading for leisure and reading of selection by service by
adults with entertainme selected librarian. public
reading nt reading storybooks Book library.
disabilities for illiterate with reading by Once a
adults in illustration Assistant week in
rural areas to small Librarian or each
groups in Trained location
identified volunteers
rural areas
 ACTION PLAN EXAMPLE
ACTIVITY: HOMEBOUND DELIVERY
SERVICE

TASK PROCESS RESPONSIBILITY OUTCOME

Identify Homebound Contact agencies with Assistant Librarian Comprehensive list of

Individual and Groups information of Library Assistant individual in home and
homebound individual Assistant Librarian institution as potential
and groups such as Library Assistant user
Welfare Department, Assistant Librarian Open a personal file of
Hospitals, Hospice, Library Assistant each potential individual
Daycare center, at home and specific
Neighborhood community institution
center, etc.
Get permission to collect
data of potential users
Get permission to contact
users (if necessary)

Contact potential user Personal telephone call Assistant Librarian Visitation appointments
Correspondence Library Assistant Permission from
Visit Assistant Librarian individuals and institution
Explanation of service Library Assistant to enter their premise on
provision Assistant Librarian regular basis
Assess user requirements Library Assistant User Registration and
List of Service to
Recipient

Selection of Information Select information Assistant Librarian Group items according to

Materials materials according to address and recipient.
 ACTION PLAN

Start

Identify Individual
And Groups

Find No
Individ End
u/
Groups

Yes

Contact List of
Activities
Potential Potential
Implementati
Individual/ Users
on
Groups

End
 EXTENSION SERVICES

Elements that can be included in an implementation process documents

includes:

Objective code
Objective
Due date
Responsibility
Impact on revenue
List of actions
Costs
Start date
End date
Resources required
Success indicators (benchmark)
 EXTENSION SERVICES
FACTORS TO CONSIDER IN
IMPLEMENTATION

Internal factors
Proper implementation plan / action plan is in place
Approval from top management
Budget approval
Manpower preparation
Equipment and supplies
Transportation
Publicity
 EXTENSION SERVICES
FACTORS TO CONSIDER IN
IMPLEMENTATION

External factors
Approval from authoritative bodies
Approval from property owner / land owner.
Intended users
 EXTENSION SERVICES
FACTORS AFFFECTING
IMPLEMENTATION SUCCESS

Human resource
Clarity
Commitment
Enabling
Synergy
Accountability
 EXTENSION SERVICES
FACTORS AFFFECTING
IMPLEMENTATION SUCCESS

Management
No benchmarking established to measure success
Poor job delegation
Control
Cost
Indecision
Authority
 EXTENSION SERVICES
FACTORS AFFFECTING
IMPLEMENTATION SUCCESS

Governmental
Political instability
Economic instability
Cultural
 PLANNING SPECIAL EVENT

Special events always targeted a special purpose

Special events always targeted a special audience
Special events is always a one time event
 PLANNING SPECIAL EVENT
STEP ONE

Develop strategies
Environmental assessment - research and analysis
Determine purpose of event should be measurable
Match selected event with purpose
Determine special group stakeholder
Ensure enough manpower supports
Ensure enough time for planning
Find way to evaluate success of event
 PLANNING SPECIAL EVENT
STEP TWO

Develop a checklist
Create a step by step guide to organize and execute an
event
A time line would be helpful example Gantt chart
 PLANNING SPECIAL EVENT
STEP THREE

Create the budget

Should be specific the usage or purpose
Include pre-event expenses such as printing, postage,
permits and others (such as speakers, food, supplies,
security, transportation, lodging)
Include also revenue opportunities (if any)
 PLANNING SPECIAL EVENT
STEP FOUR

Look for sponsor or partners

Consideration to win-win situation with sponsors
Normally business / corporations
Consider also compatibility issue
 PLANNING SPECIAL EVENT
STEP FIVE

Logistic
Space(s) appropriate and with minimal obstacles
Adequate utility support electricity, water, lighting,
telephone line, LAN, etc.
Furniture and fittings - table, chairs, signage, exit,
entrance, information kiosk, etc.
Public sectors fire department, medical, etc.
Event schedule made known to all parties involved
Any related payment make known to relevant parties
Transportation vehicle, parking, accessibility
 PLANNING SPECIAL EVENT
STEP SIX

Plan for publicity

Consider right publicity vehicle with event
Organize list of special guests or VIPs
Choose suitable media plan
Print media
Radio
Website
Television
Mail
Special items ( posters, flyers, stickers, bookmark, etc.)
 PLANNING SPECIAL EVENT
STEP SIX

Evaluate the event

Evaluate the strategies, checklist, budget, sponsors,
logistic, and effectiveness
Evaluate the objective fulfilled?
Evaluate elements that worked and those that failed
Evaluate missed opportunities
Evaluate time and money spent by every parties involved
 ORGANIZATION DO NOT ENGAGE
IN PLANNING
REASONS

Poor reward structures

Fire-fighting
Waste of time
Too expensive
Laziness
Content with success
Fear of failure
Over-confidence
Suspicion