Application Report Template

7. Results
7.1 Customer Results
7.2 Financial and Market Results
7.3 People Results
7.4 Operational Results

Org Profile Leadership Customers Strategy People Processes Knowledge Results

KEY PERFORMANCE
INDICATORS
Please provide data for the past three years and last years goals/targets set
by your
organisation for the indicators relevant to the certification(s) applied for:
PAST RESULTS Last
3 2 Last Year
KEY INDICATORS Years Years Year Targets
Ago Ago 20__ 20__
20__ 20__
1 Customer Results
1.1 Customer Satisfaction and Retention
(e.g. repeat business, customer gains/losses,
customer ratings, overall index based on
customer survey, recognition from
customers.)

List the indicators and provide data.

1)

2)

3)

4)
1.2 Product and Service Quality
Performance
(e.g. Average cycle time to resolve customer
complaints, defect/ error rate, delivery
performance, response times, reductions in
waste/ scrap, customer waiting time )

List the indicators and provide data.

1)

2)

3)

4)
2 Financial and Market Results
2.1 Financial Performance
(e.g. Net operating profit, sales turnover,
return on total
assets, Economic Value Added)

List the indicators and provide data.

1)

2)

3)

4)
2.2 Marketplace Performance
(e.g. Market penetration, income from new
market
segments / turnover, Income from new
products /
turnover, total new income / turnover)
List the indicators and provide data.

1)

2)

3)

4)
3 People Results
3.1 Employee Involvement and
Commitment
(e.g. Employee participation rate in team
activities /
suggestion scheme, suggestions
implementation rate)

List the indicators and provide data.

1)

2)

3)

4)
3.2 Employee Education, Training and
Development
(e.g. Training expenditure as a percentage of
payroll,
average training hours per employee)

List the indicators and provide data.

1)

2)

3)

4)
3.3 Employee Satisfaction
(e.g. Employee turnover rate, absenteeism,
accident rate,
employee survey results)

List the indicators and provide data.

1)

2)

3)

4)
4 Operational Results
4.1 Operational Performance
(e.g. Profitability, yield, cycle time,
productivity levels,
cost)

List the indicators and provide data.

1)

2)

3)

4)
4.2 Supplier and Partner Performance
(e.g. Delivery performance, defect rate, cost
savings,
inventory turns, Service Level Agreement
achievement)

List the indicators and provide data.

1)

2)

3)

4)
4.3 Responsibility to Community and the
Environment
(e.g. waste reduction, contributions to
community)

List the indicators and provide data.

1)

2)

3)

4)
7 Results

Use this slide, and as many slides as necessary, to

answer the requirements and guiding questions for
this section.

As a rough guideline, each of the 8 sections should be

less than 3MB in size, and the total Application Report
should be less than 200 slides across all 8 sections.

Feel free to use your own corporate template or deck

in the submission.
Feel free to use, in any combination or permutation;-
Text/Prose, Tables & Lists
Pictures, Photos & Images
Diagrams, Schematics, Process Charts
Etc.