HR-A Rightful

place at the
table
Our Vision
An inviting city, diverse & alive with activity, designed for a
bright future.

Our Mission
Making a difference through Commitment, Leadership and
 Strategic Operational -
Transactional
Strategic HR
Organisation St
Development, Talent
Management,
ra
Staff Engagement, te
Leadership gi
Development, c
Workforce Planning, Operation
Programs that support al
and influence strategy

Operational HR
Training, ER Transactional
Transactional HR
Payroll, Recruitment
November 2012
Monash 2012 Coordinators 2012
Engagement 31st Engagement 36th
percentile percentile
People Plan 2013-2017
Authentic Leadership a Framework for
Leadership at Monash
Performan
ce
Conversati
ons
Improving Collaboration
People are
Valued

Monash EAP

Learning &
Development

Monash E-
Cards
 The Impact on
Engagement

2012 Engagement 31st 2014 Engagement 52nd

Percentile Percentile
 The Impact on
Coordinators

2012 Engagement 36th 2014 Engagement 80th

Percentile Percentile
Impact on Business
Outcomes
 What we Achieved

Within 2 years:

80% first contact resolution

Customer Service measures

up 3
points per LG Satisfaction
Survey

Staff engagement 85th

percentile
2014 survey
 Moving out of
Residential Care