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 

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The first step  ! "#
! \$ % &   
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 '(

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 

 
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 *% %+     % ,
'&' ,'   &# 
& ! '"- -'" % & (

÷   
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 

  
The ultimate results / , %'
" &  
 /  # 

##  '   ,  0((  , 1(

÷   
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@
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4 ÷# %
5"  %%#   /  %  /

 
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  %  ' 
&#   ! (

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4 ÷# %
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 
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4 ÷# %
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  
evelop '  
 %, & %
/   '  %& 
  '(

÷   
    8
' 9 %%
9'"\$  : 4 ÷,;% &

ëe ëill Review:
( 9   

(  <"  & 

## 3( >%# *\$ 4& " ÷ 9 9,+

÷   
   
 ?    

## The ³perfet´ airraft has bee built,

but«

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##  ³Value ± Not everythi  that a be

ou ted ou ts, a d ot everythi 
that ou ts a be ou ted.´
°lbert Ei stei
hysiist, hilosopher a d °uthor)

÷   
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## ' 2  

÷   
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9 )  *  + 

 
 A
   "
 A#

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 st efi itio )

## 9 *+         

/"  !  B (

##   /'  *+  *#+(

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A  d efi itio )

##  *&+   % ' %%

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  " rd efi itio )

##  *  "+   %  

'%,    ," /% 
!   '   "  \$
 ' %  \$ &(

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## A#   /"  /% 

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9"  A#

9 
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( > A#

## (   A#

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( %

( 5

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 9 C+

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5 

   #'

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 % ÷
´ombi i  * * ÷ 9  

##  D A D   "

D # ' ," A#

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
E ?>

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)
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÷   
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.
 F "F G/F F F

## This Key Motivator Keeps

The roess Movi  Forward !

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2
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## ³Never doubt that a small roup of

thouhtful ommitted people a
ha e the world; i deed it¶s the o ly
thi  that ever has!´
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3
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 #

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6
 '   
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(  &/

÷   
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8
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( =%# #

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  ' 

( #&"

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 '   
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)( 9%"

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 \$

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E ?>

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) <"  5 

## ( > ,# 

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) <"  5 

( ?% 

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) <"  5 

( >#% 

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) <"  5 

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## ëilli  is ot e ouh, we must do.´

Joha ãoethe
 ie tist a d oet)

÷   
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' %


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9 = # #%%

## Measuri  #%% at all levels

aross the   ora izatio
 importa t.

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    )
9 = # #%%

³´ °pproahes

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    )

## ( " % %

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    )
9 = # #%%

( 5% %

÷   
    ))
9 = # #%%

(  # & %

÷   
    ).
"
'&2'


÷   
    )2
6   9 < 9 " 

## ( "    9 

÷   
    )3
6   9 < 9 " 

( > "

÷   
    )6
6   9 < 9 " 

(  #% #

÷   
    )8
6   9 < 9 " 

)( 01 7#

)( 0,1 4 

÷   
    .
6   9 < 9 " 

.(  

÷   
    .
6   9 < 9 " 

2( ?% 

÷   
    .

## 6   9 < 9 " 

3( =',%

÷   
    .
6   9 < 9 " 

6(  # 

÷   
    .)
@=÷ ?>4

## ³erfet as the wi  of a bird may be,

it will ever e able the bird to fly
if u supported by the air.´
Iva avlov
hysioloist)

÷   
    ..
iirds, ailboats a d Huma s«

÷   
    .2
>%#

## I the ãame ÷f ëi i !)

÷   
    .3
2( )
2( *  +

 ,#  G " 5#'  >  ># # 9 A#   9 ' ?/'
  "( 04" I # 1

##  >  ># # #  9 5% G

0I   # 1

##  9, </' 5# ' 5/' = 9 #'   ,#%

>  ># #
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 @    " 5'H   %  9 % #" 
0?,  # 1

##  J# #   G/ 9 4& J# A#  9 %

05#% G,  # 1

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    .6
'

 '

÷   
    .8