Professional Documents
Culture Documents
APC100
Applied Professional
Communication
Lecture 10
Presentation Group A
Administration
Finish Chapter 10 Solving Problems in Groups
I will post my lecture slides for Chapter 12
These are fairly limited
During the presentation
Think of questions
Feedback
What did you like?
What could have been improved?
Please be respectful in your feedback
Presentation Group A
Can I have a volunteer to monitor the time?
Administration
Attendance
Week Group Topic
C Improving Interpersonal Chapter 7
Relationships
13. Nov 28 Dec 2
D Social Media & Chapter 8
Communication
E Persuasion Chapter 11
Chapters 9 and 10
Worth 5%
Due by November 22 at 11 pm
30 multiple choice questions.
50 minutes to complete
will be automatically submitted when your time is
up.
I have adjusted the time for students with
accommodations
Reminder: Presentation
Submission
Printed:
Presentation slides (e.g., PowerPoint, Prezi, etc.)
Ideally, 3 slides per page with room for me to make
notes
Electronic:
Go under Presentations in our course website
Click on Presentation Submission
Presentation Reflection Paper
1. Orientation stage:
members approach the problem and one another
tentatively.
sizing up the situation before making their positions
clear
4 Developmental stages in problem-
solving groups
2. Conflict stage:
members take strong positions
defend them against those who oppose their
viewpoint
3. Emergence stage:
the group moves from conflict toward a single
solution.
4. Reinforcement stage:
members endorse the decision they have made
Even if an individual did not agree with the solution
initially
At this stage, they are more likely to find evidence to
support the solution
Group Cohesiveness
Power in groups
What does it mean to have power in a group?
the ability to influence others
Legitimate power:
the ability to influence a group
owing to ones position within it
E.g., premier of Ontario, chair of
the committee, coach, etc.
Coercive power:
influence others by the threat or
imposition of unpleasant
consequences
Image: NeetiR
Sources of power in groups
Reward power:
involves the grant or promise
of desirable consequences
Tangible
E.g., award, getting a good
grade on presentation,
Less tangible
praise from other group
members, having fun working
together
Image: Vanguard Films, Inc., for the
U.S. Public Health Service and the
U.S. Cadet Nurse Corps, 1944
Leadership and power in groups
Information power:
influence others by virtue of the otherwise
obscure information one possesses
E.g., my suggesting Stephen Lewis as a keynote
speaker
Last few slides we were looking at informal
power within groups
Lets switch our thinking to nominal (official)
leadership
Activity
Discuss leadership
What does it mean to be
a leader?
Examples of leaders?
What makes a leader
efective?
Image: nist6dh
Creative commons
Leadership and power in groups
Leadership style
Three basic approaches:
Authoritarian:
relies on legitimate, coercive, and reward power to
influence others.
Democratic:
invites other members to share in decision-making.
Laissez-faire:
the leader gives up the power to dictate, transforming
the group into a leaderless collection of equals.
Trait theory
What traits make for a good leader?
Trait theory
Research found mixed results
Some categories:
Talk more and more fluently
Regarded as popular, co-operative, socially skilled
Goal-related skills
Intelligent
Dependable
Want the role
Trait theory
Groupthink:
collective striving for agreement
Can happen when a group is highly cohesive
discourages realistic appraisals of alternatives to its
chosen decision
Chapter 12
General purpose
To inform
To persuade
Specific purpose
Criteria for a good purpose statement:
Receiver-oriented
Specific
Realistic
The thesis statement
The central idea of your speech.
Structuring the speech
The introduction
Capturing attention
Refer to:
audience
occasion
relationship between the audience and the subject
something familiar to the audience
Cite a startling fact or opinion
Ask a question
Tell an anecdote
Use a quotation
Tell a joke
The body of the speech, contd
Previewing main points
Setting the mood and tone of your speech
Demonstrating the importance of your topic to
your audience
Demonstrating the importance of your topic to
others
The body of the speech, contd
The conclusion
Restates your thesis
Reviews your main points
Provides a memorable final remark
The body of the speech, contd
Four simple guidelines to ensure your closing
remarks will be efective:
Dont:
1. end abruptly
2. ramble
3. introduce new points
4. apologize
The body of the speech, contd
Using transitions
Tell how:
the introduction relates to the body of the speech.
one main point relates to the next main point.
your subpoints relate to the points they are part of.
your supporting points relate to the points they support.
Supporting material
Four functions of supporting material:
1. To clarify
2. To make interesting
3. To make memorable
4. To prove
Supporting material, contd
Types of supporting material:
Definitions
Examples
Statistics
Comparison and contrast
Anecdotes
Quotation/testimony
Supporting material, contd
Styles of support:
Narration:
presentation of supporting material as a story with a
beginning, middle, and end within a speech
Citation:
a simple statement of the facts
Supporting material, contd
Using visual aids
Types of visual aids:
Objects and models
Diagrams
Word and number charts
Pie charts
Bar and column charts
Line charts
Supporting material, contd
Media for the presentation of visual aids:
Flip pads and poster board
Handouts
Projectors
Other electronic media
Holding the audiences
attention
Make it easy to listen
Limit the amount of information you present
Use familiar information to increase understanding
of the unfamiliar
Use simple information to build understanding of
complex information
Holding the audiences
attention
Emphasize important points
Repetition
Signposts
Use clear, simple language
Holding the audiences
attention, contd
Generate audience involvement
Personalize your speech
Use audience participation
Use volunteers
Have a question-and-answer period
Listen to the substance of the question
Paraphrase confusing questions
Avoid defensive reactions to questions
Answer the question as briefly as possible
Analyzing the audience
Audience analysis:
a consideration of characteristics of your audience
What are some of these characteristics?
Audience type
Audience purpose
Demographics
Number of people
Gender
Age
Group membership
Analyzing the audience, contd
Three Cs of credibility:
1. Competence
2. Character
3. Charisma
Have a great day