MANAGERS AND

MANAGING
Lecture # 1
By Hareem Siddiqui
 After studying this chapter, you should be able to:
Describe what management is, who managers are and what
do they do?
Distinguish among planning, organizing, leading and
controlling.
Identify levels and roles of management.
Understand the challenges of contemporary management.

LEARNING OBJECTIVES
 WHAT IS MANAGEMENT?

Introduction to Management 3
 The planning, organizing, leading, and
controlling of human and other resources to
achieve organizational goals efficiently and
effectively.

MANAGEMENT
 A process of coordinating work activities so that they are
completed efficiently and effectively with and through
other people.

MANAGEMENT
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 Efficiency
Doing Things Right

Effectiveness
Doing the Right Things

ACHIEVING HIGH PERFORMANCE:

A MANAGERS GOAL
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 MANAGEMENT
Effectiveness (Ends)
Efficiency (Means)

Resource usage Goal Attainment

Low Waste High Attainment

Management strives for:

Low Resource waste High Goal attainment

EFFICIENCY AND EFFECTIVENESS IN

MANAGEMENT
Introduction to Management 7
 MANAGERIAL EFFICIENCY &
EFFECTIVENESS
Introduction to Management 8
 WHAT DO MANAGERS DO?

Introduction to Management 9
 Planning

Controlling Organizing

Leading

MANAGERIAL FUNCTIONS
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 Planning
Planning

Controlling
Organizational
Controlling Organizing
Organizing
Goals

Leading
Leading

RELATIONSHIP B/W MANAGERIAL

FUNCTIONS & ORG GOALS
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 Establishment of goals.
Making plans and strategies.
Coordinating and organizing the activities.
Managing with the resources.
Influencing and directing the people.
Goal accomplishment on time.
Continuously monitor the actual organizational
performance with that of pre established standards.

WHAT DO MANAGERS DO?

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 Interpersonal
Figurehead
Leader
Liaison

Informational
Monitor
Disseminator
Spokesperson

Decisional
Entrepreneur
Disturbance handler
Resource allocator
Negotiator

MINTZBERGS MANAGERIAL ROLES

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 Top
man
ager
s
Middle
managers

First line managers

HIERARCHIAL CLASSIFICATION
OF MANAGERS
Introduction to Management 14
 Skills are specialized tools.
Managerial skills vary from individual to individual
depending on the situations.

MANAGERIAL SKILLS
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 Conceptual
Top Skills

Human
Skills
Middle

Technical
Lower Skills

MANAGERIAL SKILLS NEEDED AT

DIFFERENT LEVELS
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 Restructuring
Outsourcing
Empowerment
Self managed teams

RECENT MANAGEMENT TRENDS

 Building Competitive Advantage
Efficiency
Innovation
Quality
Responsiveness to customers
Maintaining Ethical and Socially Responsible Standards
Managing a diverse workforce

CHALLENGES FOR MANAGEMENT IN A

GLOBAL ENVIRONMENT