Professional Documents
Culture Documents
Introduction
to Operations
and Supply
Chain
Management
Chapter Objectives 1
Be able to:
Describe what is meant by operations management and
supply chain management, and explain why activities in
these are critical to an organizations survival.
Describe how electronic commerce, increased competition
and globalization, and relationship management have
brought operations and supply chain management to the
forefront of managers attention.
Identify the major professional organizations and career
opportunities in operations and supply chain
management. Copyright 2016 Pearson Education, Inc.
1-2
Why Study Operations and Supply
Chain Management? 1
Every organization must make a product or
provide a service that someone values.
Most organizations function as part of larger
supply chains.
Organizations must carefully manage their
operations and supply chains in order to prosper,
and indeed, survive.
Figure
1.1
Beginning of TPS
Copyright 2016 Pearson Education, Inc.
1-10
Some History 1
Toyota Production System is an expression of The Toyota Way
Five core values of The Toyota Way are shared and practiced by
Toyota employees at every level in their daily work and relations
with others. This is how Toyota is able to deliver sustainable
customer satisfaction:
Continuous Improvement Going to the source to find the
facts to make correct decisions, Kaizen (CI) there is always
room for improvement, maintain long term vision,
Respect for people respect for workers, teamwork
Figure
1.2
Copyright 2016 Pearson Education, Inc. 1-14
Why Study Operations and Supply
Chain Management? 1
Supply Chain Operations Reference Model
(SCOR) Model
Relationship management
Organizations must manage the relationships with their
upstream suppliers as well as their downstream customers.
Copyright 2016 Pearson Education, Inc.
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Operations and
1
Supply Chain Management and You
Professional Organizations
Professionals