Shockley-Zalabak,

9e Update
Pamela S. Shockley-Zalabak

Chapter 5
Individuals in Organizations

2016 Pearson Education, Inc. All rights reserved.

 Learning Objectives (1 of 3)

5.1 Describe diversity in the workforce

5.2 Describe intrapersonal and interpersonal
experiences of individuals in organizations
5.3 Identify personal needs in work settings
5.4 Relate individual communication
experiences to organizational identification,
work performance, communication, and job
satisfaction

2016 Pearson Education, Inc. All rights reserved.

Learning Objectives (2 of 3)
5.5 Express that interpersonal relationships
are formed in organizations for work and
social considerations
5.6 Describe the importance of trust for
interpersonal relationships
5.7 Describe emotion in organizations
 Learning Objectives (3 of 3)

5.8 Describe how technology is altering our

relationships including Interpersonal ones
5.9 Relate valuing diversity to interpersonal
effectiveness

Copyright 2016 Pearson Education, Inc. All rights reserved.

 Introduction: Individuals in
Organizations

Objective 5.1 Describe diversity in the

workforce

2016 Pearson Education, Inc. All rights reserved.

 5.1 Introduction: Individuals in
Organizations

- Organizational individuals
- Communication competencies

2016 Pearson Education, Inc. All rights reserved.

 Individuals In Organizations

Objective 5.2 Describe intrapersonal and

interpersonal experiences of individuals in
organizations

2016 Pearson Education, Inc. All rights reserved.

 5.2 Individuals In Organizations

- Individuals organizational experiences

- Proactive individuals

Copyright 2016 Pearson Education, Inc. All rights reserved.

 The Intrapersonal Experience

Objective 5.3 Identify personal needs in

work settings

2016 Pearson Education, Inc. All rights reserved.

 5.3 The Intrapersonal Experience (1 of
4)

Motivation
- Motivation
- Hierarchy of Needs Theory
- MotivationHygiene Theory
- Rewards Theory
- Social Information Processing Theory
- Relating Communication and Motivation

Copyright 2016 Pearson Education, Inc. All rights reserved.

 5.3 The Intrapersonal Experience (2 of
4)

Predispositions for Organizational

Communication Behaviors
- Predispositions
- Communication apprehension

Copyright 2016 Pearson Education, Inc. All rights reserved.

 5.3 The Intrapersonal Experience (3 of
4)

Leadership and Conflict Preferences

- Leadership and conflict preferences
- Predispositions

Copyright 2016 Pearson Education, Inc. All rights reserved.

 5.3 The Intrapersonal Experience (4 of
4)

Communication Competency
- Communication competencies
- Perception of competency

Copyright 2016 Pearson Education, Inc. All rights reserved.

 Interpersonal Experiences

Objective 5.4 Relate individual

communication experiences to
organizational identification, work
performance, communication, and job
satisfaction

2016 Pearson Education, Inc. All rights reserved.

 5.4 Interpersonal Experiences

- Interpersonal relationship
- Interpersonal experience

Copyright 2016 Pearson Education, Inc. All rights reserved.

 Forming Interpersonal Relationships

Objective 5.5 Express that interpersonal

relationships are formed in organizations for
work and social considerations

2016 Pearson Education, Inc. All rights reserved.

 5.5 Forming Interpersonal
Relationships (1 of 5)
Supervisors and Employees
- Supervisor-employee relationship
- Leader-Member exchange (LMX) theory
- Nature of communication between supervisors
and employees
- Communication from employees to
supervisors
- Supervisor influence
- Performance expectations and feedback
- Mentors and Mentee relationship
Copyright 2016 Pearson Education, Inc. All rights reserved.
 5.5 Forming Interpersonal
Relationships (2 of 5)
Peers
- Peers relationships
- Peer advice networks and performance
evaluation
- Transitions of peer friendships
- Negative peer relationships

Copyright 2016 Pearson Education, Inc. All rights reserved.

 5.5 Forming Interpersonal
Relationships (3 of 5)
Customers, Clients, and Vendors
- Customer, client and vendor relationships
- Approaches of effective relationships

Copyright 2016 Pearson Education, Inc. All rights reserved.

 5.5 Forming Interpersonal
Relationships (4 of 5)
Communication Networks and
Interpersonal Relationships
- Communication networks
- Network links
- Network roles

Copyright 2016 Pearson Education, Inc. All rights reserved.

 5.5 Forming Interpersonal
Relationships (5 of 5)
Diversity and Interpersonal Relationships
- Demographic facts of workforce diversity
- Multicultural issues

Copyright 2016 Pearson Education, Inc. All rights reserved.

 Trust and Interpersonal
Relationships

Objective 5.6 Describe the importance of

trust for interpersonal relationships

2016 Pearson Education, Inc. All rights reserved.

 5.6 Trust and Interpersonal
Relationships
- Trust
- Role of organizational communication in the
dimensions of trust

Copyright 2016 Pearson Education, Inc. All rights reserved.

 Workplace Emotion, Balance, and
Interpersonal Relationships

Objective 5.7 Describe emotion in

organizations

2016 Pearson Education, Inc. All rights reserved.

 5.7 Workplace Emotion, Balance,
and Interpersonal Relationships
- Emotion and interpersonal relationship
- Types of workplace emotions

Copyright 2016 Pearson Education, Inc. All rights reserved.

 Technology and Interpersonal
Relationships

Objective 5.8 Describe how technology is

altering our relationships including
Interpersonal ones

2016 Pearson Education, Inc. All rights reserved.

 5.8 Technology and Interpersonal
Relationships
- Telework, technology, and relationships
- Technology and boundaries

Copyright 2016 Pearson Education, Inc. All rights reserved.

 Increasing Interpersonal
Effectiveness

Objective 5.9 Relate valuing diversity to

interpersonal effectiveness

2016 Pearson Education, Inc. All rights reserved.

 5.9 Increasing Interpersonal
Effectiveness (1 of 3)

Cultural Intelligence
- Cultural intelligence
- Classification according to peoples behaviors

Copyright 2016 Pearson Education, Inc. All rights reserved.

 5.9 Increasing Interpersonal
Effectiveness (2 of 3)

Valuing Diversity
- Valuing diversity
- Barriers and positive approaches

Copyright 2016 Pearson Education, Inc. All rights reserved.

 5.9 Increasing Interpersonal
Effectiveness (3 of 3)

Personal Development: Active Listening

and Descriptive Messages
- Active listening
- Descriptive messages

Copyright 2016 Pearson Education, Inc. All rights reserved.