DHL ERP S YSTEM

Presented by Group-7
 OBJECTIVE OF THE
STUDY

To learn how company operates using

information system
To understand practical knowledge of
information system & ERP software
To learn effective software of DHL Company
 I NFORMATION S YSTEM

Information system is any combination of

information technology and peoples activities that
support operations, management, and decision
making.
An information system is a form of communication
system .
An information system can also be considered a
semi-formal language which supports human
decision making and action.
 T YPES OF INFORMATION
SYSTEM

Two types of information systems.

1.Operations support system
Transaction processing systems Sales and
inventory processing and accounting systems
Process control systems-For example a
petroleum refinery uses electronic sensors linked
to computers
Enterprise collaboration systems-Examples; e-
mail, chat and video conferencing groupware
systems.
 T YPES OF INFORMATION
SYSTEM

2.Management support system

Management information systems-Examples:
sales analysis, production performance, and cost
trend reporting systems.
Decision support systems-Examples; product
pricing, profitability forecasting, and risk analysis
systems.
Executive information systems-, actions of
competitors, and economic development to
support strategic planning.
 E NTERPRISE RESOURCES
PLANNING (ERP)

ERP is the term to describe the way to integrate data and

processes from all areas of an organization into one
system.

The key characteristic of the ERP system is integration

once an ERP system is implemented each department in
a company will use the same database

Share the same data that immediately improve the

communication among the different departments

ERP system can be used in any sized or types of business

E NTERPRISE RESOURCES
PLANNING (ERP)
ERP V ENDORS I N T HE YEAR
2013
S AMPLE OF ERP
 DHL C OMPANY P ORTRAIT

Deutsche Post DHL

Corporate Center

MAIL Global EXPRESS Supply Chain,

Forwarding, Corp. Inf. Sol.
Freight
Corporate Divisions

Global Customer Solutions

Global Business Services

 DHL C OMPANY P ORTRAIT

DHL is the global market leader of the

international express and logistics industry

DHL is a Deutsche Post DHL brand. The group

generated revenues of more than 63 bn euros
in 2007

DHLs international network links more than

220 countries and territories worldwide
 DHL C OMPANY P ORTRAIT

Global Facts and Figures

Employees: around 500,000

Offices: around 6,500
Hubs, Warehouses & Terminals: more than 450
Gateways: 240
Aircraft*: 420
Vehicles: 76,200
Countries & Territories: more than 220
Shipments per Year: more than 1.5 billion
Destinations Covered: 120,000
DHL E XPRESS H EAD O FFICE
M YANMAR

No.220, Insein Road,

Hlaing Township 11051, Yangon
 DHL M YANMAR

According to the DHL official website,

Key facts about DHL in Myanmar:

Points of Sales: 4

Service Centers: 3

Vehicles: 28

Full Time Employees: 54

Average Active Customers: 1000

 V ISION AND M ISSION

Vision- The world logistics company for the

world
Mission
To simplify customers lives
To make all the stakeholders successful
To contribute globally
Demonstrating respect on the desired
achievements
M ANAGEMENT I NFORMATION
S YSTEMS AT DHL

Provide information in the form of reports and

displays to managers and many business
professionals.

For example, sales managers may use their

networked computer and WEB browsers to get
instantaneous displays about the sales result of
their products.
 O PERATIONAL INFORMATION
MANAGEMENT

DHLs operational information is mainly in

relation with the freight and logistics.

Need the current and updated information about

the goods, customer, location, condition

To achieve the target it has developed and

implemented a number of solutions in its
operational level of management
 K OFAX (S CANNING
SOFTWARE )

DHL receives 1 million invoices a year at its office

in Maastricht.

Invoices can be both single and double sided

Scans are automatically sent to an OCR.

Relevant data on the invoices and send it to the

corresponding budget owner or manager for
approval. Once approved, the payment process
starts.
K OFAX S OFTWARE
 WAYBILLS

It tells DHL where your shipment is going, what service

you require and how you intend to pay.
It tells you the terms and conditions upon which we
provide our service. Please read these carefully as they
limit and in some cases exclude our liability.
It gives you proof of consignment with a unique
number you can use on our web site to track your
shipment.
It tells Customs what's in your shipment, so that it gets
cleared quickly and speeds through to its final
destination without delay.
All waybills have an expiration date. They cannot be
used past that date.
S AMPLE OF WAYBILL
 DHL O PERATING S YSTEM

Regional / Delivery to
Collection of
Branch office head operation
consignment
work office

Collection at Delivery to Head operation

receiving end Carrier office functions

Delivery to
destination.
 T HE CUSTOMERS AND THE
COLLECTION PROCEDURE .

Express Customers: Calling customers:

These are the customers who drop DHL provides a free pick
their consignments at various up facility which is free
locations in the drop in centers. And of charge. The
the DHL people collect the
consignment and bring to their office.
customers first call to
the office and then the
office person picks up
the consignment form
the home of office.
Weight Restriction:
Basically there is no weight
restriction in DHL for the
consignments.
For personal customers: Max
700Kg.
For Business purpose: No bar
of weight.
 R EGIONAL / B RANCH
OFFICE WORK :

After the courier person collects the

consignments and submit to the regional
office the Customer Supervisor or the
executive put a bar code on the
consignment and enter the details
(Regarding mailing address, sender
information etc.) in their centralized
information system. Then the executive
gives a consignment no. to the customer
which helps them to trace their
documents any time.
 V EHICLE S ECURITY
S TANDARDS
Solid Top, Locked Cargo Doors
Background Checks of all Drivers Prior to
Employment
Drivers Trained to Prevent Robbery and Burglary
Drivers are Equipped with Mobile Phones
All vehicles on wireless system
All vehicles fitted with alarm systems
 H EAD O PERATION O FFICE
FUNCTIONS
There are a no. of functions that are maintained in
the Head Operation office function.

1. Scanning.

2. Baggaging.

3. Attaching stickers.

4. Bar-Code scanning and information putting.

5. Connection with airport.

 1. S CANNING
The consignments received at the head operations
office are scanned to check the kind of materials
that are inside the consignments.
2. B AGGAGING

In the head operations centre

there are no. of consignments
received. Now the consignments
are of different sizes. It becomes
very tough for them to send all
the consignments

individually.
So they first take
big baggage and put no of
consignments in the big baggage
and put a bar-code on the
baggage.
3. ATTACHING STICKERS .

To mark out the

baggage they attach
stickers on the
baggage.

These stickers
contains a barcode
attached on it.

The barcode carries

information about
the baggage.
 4. B AR -C ODE SCANNING
AND INFORMATION PUTTING .
First they scan the barcode attached on the
baggage.
Then they put relevant information about a
particular barcode in their centralized
information system.

Once the information

about a particular bar-
code is put. Any time
form any where the
office can access
information about a
particular baggage.
5. C ONNECTION WITH AIRPORT

First the consignments are send to the international

airport.

Relevant information is also send about which

consignment to deliver to which country (For
international) and to which domestic flight (For
national).

They uses various sizes of vehicles according to their

consignments.

They also have their own aircraft for quicker and non
breakable logistics operation.
 5. C OLLECTION AT RECEIVING
END & D ELIVERY TO
DESTINATION .
Here they uses just the backward
procedure of sending
consignments.
First they collect the baggage
form the airport.
By the delivery vehicles they bring
it to their head operation office
(Distribution Centers)
Then they deliver to the branch
office and from their they deliver
to the customer address.
Here also they uses various kinds
of vehicles for the effective
delivery purpose.
S UPPLY CHAIN STRUCTURE OF
DHL
S UPPLY CHAIN STRUCTURE OF
DHL
 DHL A UTOMATED S ERVICES

For goods identification: RFID tag, 2D barcodes,

SSCC labels.

Sensor and data capture-Paper picking, RFID

Readers, RF guns, voice picking

Handling devices- Automatic, order selectors,

Palletizers and robots

Storing devices- Automated storage and retrieval

systems,Carousels
DHL S MART S ENSOR RFID
V ISION P ICKING
 DHL E FFIBOT

Fully automated trolley that follows pickers

through the warehouse and takes care of most of
the physical work.

It is specifically designed to work safely with and

around people

During the test, two robots supported the

pickers by carrying the weight and automatically
dropping off the orders once fully loaded
C OLLABORATIVE AUTOMATED
ORDER PICKING
 PDA

PDA stands for Personal Digital Assistant

A PDA is basically a computer that can fit into the
palm of your hand
Most PDAs do not have keyboards due to the size
They usually consist of:
1. A screen which is touch sensitive
2. A stylus(a pen for PDAs) which functions like a
computer mouse
3. A few buttons
 PDA A ND C OURIER S ERVICE
AT DHL

Used by its couriers in collecting, registering and

distributing its customers' packages.

WiFi technology and Bluetooth communications

capability, as well as barcode scanning, image-
capturing and electronic-signature capture
capabilities.

Allowing DHL couriers to receive and transmit

information in real time.
 PDA A ND C OURIER S ERVICE
AT DHL

When the package is scanned, the data is

immediately sent to DHL's global information
systems.

That way, the courier does not have to stop on

his way back to his vehicle to process the
information.

The courier simply returns to the vehicle and

continues his route, thereby increasing the speed
and efficiency of the deliveries
 SAP

The idea of SAP application was born in 1972, in

Waldorf, Germany

SAP is an ERP system that handles almost all department

of an organizations.

SAP support all sizes of companies The original purpose

of SAP application was to provide a complete software
solution

With the support of SAP application, company could

perform their daily business activities into an end-to-end
business process
 SAP S OLUTION

SAP has divided its solution products in to three main

categories based on the sizes and business objects of
the client companies

SAP Solution categorized into SAP Business Suite, SAP

Business Objects, and Others.

The solutions for larger enterprises are far more

expensive to invest, and need a longer time to
implement

For small and midsized companies, the solutions are

affordable and quick to go live
 SAP B USINESS S UITE

SAP business suite is one of the ERP solutions from SAP

Company

Designed for large scaled enterprises to execute the

business processes and IT strategy

SAP Business Suite enables the client company to gain

many competitive advantages

On many areas such as more efficient financial

management, more effective sales management and
human resources management and better logistics
 SAP B USINESS S UITE
Optimize End-to-end business process

E-Commerce

Contact Center Corporate services

Contract lifecycle
Service Operations Services Collaboration
management

Human Capital Development and E-sourcing on

Sales Execution
Management Manufacturing demand

Marketing Financials Portfolio Planning Planning E-sourcing

Customers Supplier
Enterprise Resource Product lifecycle Supply Chain
relationship Relationship
Planning management Management
management management

SAP Business Suite functional areas

 DHL E ZY B ILL

Features of Ezybill:

Ability to manage accounts in real time 24/7

Search for invoices and Air WayBills

View invoices, statement of accounts, and accounts receivable

summaries

Download invoices and transaction details in Excel or PDF

format

Query invoices and unbilled transactions yourself

View and print customs formal entry packets

Assign and control multiple user access to your Ezybill account

DHL E ZYBILL
 DHL I NTRASHIP

DHL IntraShip automates your standard routines

for shipment processing, tracking and
management

Simple account management and reports give

you visibility and control over the account.

Importing data from your systems, managing

shippers in different locations and controlling
online approval processes can be handled with
ease
DHL I NTRASHIP
 DHL E ASY S HIP

DHL EasyShip is an integrated shipping

management solution

Designed for shippers with large shipment

volume

Powerful tool that streamlines your shipping

process and increases speed and productivity
DHL E ASY S HIP
 DHL H UMAN C APITAL
M ANAGEMENT P ROCESS
WITH ERP

DHL Company uses enterprise resource planning to

maintain a complete list of employees, produce and
track performance metrics, post job openings, and
streamline compensation

ERP integrates core business processes in real time,

making database management simple and efficient.

SAP ERP HCM offers talent management functionality

that is fully integrated with other HCM and business
processes to help you more effectively manage your
talent
ERP TALENTMANAGEMENT
PR OCESS
 ERP F INANCIAL
M ANAGEMENT S YSTEM
SAP S IMPLE F INANCE
 S TRENGTH AND W EAKNESS

Used across all departments, individual

departments having to buy and maintain their own
software systems is no longer necessary.
Make it easier for order tracking, inventory
tracking, revenue tracking, sales forecasting and
related activities.
Especially helpful for managing globally dispersed
enterprise companies, better.
Various modules in an ERP system like
Finance/Accounts, Human Resource Management,
etc.
S TRENGTH AND W EAKNESS

Cost of ERP Software, planning, customization,

configuration, testing, implementation, etc. is too
high.

Complex and hard to control

Additional indirect costs due to ERP

implementation like new IT infrastructure,
upgrading the WAN links, etc

Implementation may require major changes in

company
 C ONCLUSION

Using e-Business standards when working with

customers benefits DHLs internal operations

By using ERP software, DHL can reduce cost and

errors

Using modern technology to improve their business

Strong IT development is key to success in future

THANK YOU