Training Program on

Assertiveness Skills

Presented By:-

Sucheta Deshpande 09-715

Supriya Gouda 09- 717
Deepali Koli 09-735
Training Module

Course Level: Basic through advanced

Duration: 1 day
Training Presented in: English
Trainers: Supriya, Sucheta & Deepali
Number of Trainees: 8
Venue: Vidyalankar Institute of Technology
Time: 1 p.m
Icebreaker : Congratulations
Course Objectives
Understand the philosophy of being assertive.

Recognize the differences between being assertive & aggressive

Controlling emotions

Successful Strategies to become confident

Setting clear boundaries

Experiential working through simulations

Use what already works

Use of quiz, management games, simulations etc.

Have You Ever Felt
guilty about saying no?

that others regard you as a pushover?

that its better to be well liked than well

respected?

that outbursts of anger are appropriate?

that intimidation is the only way you can get

what you want?
Sounds Familiar?
If any of these things sound like
you, it means you are probably
exhibiting non-assertive behavior.

Realize that you are not alone. Non-

assertive behavior is very common in
people.
What Assertiveness is..

An honest, direct, and appropriate expression of one's

feelings, thoughts, and beliefs

A response that seeks to maintain an appropriate balance

between passivity and aggression.

Respect for yourself and others

Effectively influencing, listening, and negotiating with

others.
Why Assertiveness Is Important?

Effective communication brings about

the achievement of individual and/or
shared goals.

Assertiveness increases your ability to

reach these goals while maintaining
your rights and dignity.
Quiz
Characteristics of Assertive Person

Tend to face problems promptly and they focus on

solutions rather than problems.

A person with an assertive attitude recognizes that

each individual has rights.

Defend themselves when someone else attempts to

dominate them

Use aggression defensively, and never offensively.

Chocolate Game
 AGGRESSIVE PASSIVE ASSERTIVE

Meaning opinions, feelings, and opinions, feelings, opinions, feelings,

wants are honestly and wants are and wants are
stated, but at the withheld altogether clearly stated
expense of others or expressed without violating
indirectly the rights of others

Advantages get what they want minimizes active

responsibility participation in
for making making decisions,
decisions getting what you
want without
alienating others
etc
Disadvantage make enemies and low self-esteem
s people avoid them and having to live
with others
decisions
What you are???
Whats Keeping You From Being
Assertive?
Fear of change.

Fear of ruining relationships if you speak your mind.

Fear of making mistakes

Fear of displeasing others

Fear of disapproval

Lack confidence in your ability

The Myths About Assertiveness

Other peoples feelings and rights are

more important than yours.

You will offend other people

by being assertive.

You are not important

enough to express your
feelings and rights.
ASSERTIVE COMMUNICATION

Situation # 1

Your friend, who habitually arrives late for your plans,

has shown up twenty minutes late for a lunch date.

Youre so rude! Youre always late.

"We were supposed to meet at 11:30, but now its

11:50."
Situation # 2
Your friends certain type of behaviour annoys
you.

You need to stop that!

Id like it if youd stop that.
Verbal Communication

Avoid fillers like uh and um

and diminutives like little, only
and just.
Dont use Im sorry if youre
not sincere or if the situation
doesnt call for it.

Always keep in mind your tone

and volume, and how think about
how they may be perceived by
others.
Non-Verbal Communication
Be aware of gestures and body
language.

Always maintain good posture.

Make sure to allow for comfortable

personal space between you and the
person youre communicating with.
Written Communication
Be concise and clear.

Use specific and simple language.

Use the active voice when writing,

and remember to be inclusive and
aware of your audience.
 Assertive Listening
Let the other person know that you want to
understand his/her point of view.

Understand accurately what the other is

saying.

Let the other know that s/he has been

understood.

*This doesnt mean that you have to agree!

Examples:

Id like to hear your views on

Could you tell me about

Im confused about your stand on

What does the situation look like from

your perspective?
Nonverbal Assertiveness

Eye contact.

Posture

Facial expression

Gestures

Personal Appearance

Tone of Voice
Conflicts & Assertiveness
Deal with the situation immediately.
Listen carefully.
Avoid being defensive.
Ask questions.
Compliment the individual/group
for having the courage to bring this to your attention.

Respond calmly and clearly.

Offer alternatives.
Controlling Your Emotions

1. Breathe, relax, and remain calm.

2. Realize demonstrations of anger,

shouting, and threats are never
appropriate.

3. Use neutral, non-judgmental

statements.
 Contd..
4. Consider the other partys
viewpoint and emotions.

5. Dont make accusatory

statements-- blame is usually a
dead-end road.

6. Check yourself before you say

something youll regret later on.
 Four Steps To Saying No

1. Listen to the request

2. Say no immediately

3. Give a reason for your refusal

4. Offer to find an alternative

Assertiveness Tips
Actually use the word "no" when declining.
Pay attention to what others are saying and let them
know that you are listening.
Anger may seem like a quick fix, but it will get you
nowhere fast.
Yelling until you are blue in the face will only come
back to haunt you later.

Be aware of your gestures and how you hold

and present yourself.
 Always ask questions when clarification is needed to
avoid misunderstanding.

Look for ways to solve the problem so all parties are

satisfied.
Make sure your body reflects confidence
Try to think win-win
Dont assume you know what the other persons
motives are
Avoid feeling guilty
It Doesn't End Here !!

Think about the situations you encounter

where you would like to be more assertive.

Develop an action plan: what will you do

differently in the future in order to be

more assertive?
"Let's build bridges, not walls
-MLK, Jr.
THANK YOU