MANAGEMENT

CONTROLLING

DI SUSUN OLEH :

* N I K I TA C H R I ST I N E ( C 2 0116 2 0 2 )

*KHALIQ KURNIAWAN (C20116115)

* W I R A C I P TA O R I Z A
WHAT IS CONTROLLING?

Controlling consists of verifying whether everything

occurs in confirmities with the plans adopted,
instructions issued and principles established.
Controlling ensures that there is effective and efficient
utilization of organizational resources so as to achieve
the planned goals. Controlling measures the deviation
of actual performance from the standard
performance, discovers the causes of such deviations
and helps in taking corrective actions
TYPES OF MONITORING
Steering Control, designed to anticipate problems
or deviations from standard / objectives and enable
corrections to be made before a certain stage of
activity is completed
Monitoring "Concurrent" (screening Control),
supervision conducted at the time of activity (Stop-
hold, Yes-no)
Past-action Control, measures the results of a
completed activity
FACTORS TO CONSIDER IN SURVEILLANCE

The cost is both expensive

Many activities do not allow him / her to be
monitored continuously
Excessive supervision will decrease
productivity
So the management must use a supervisory
system that best suits the particular situation
STAGES OF MONITORING PROCESS
Establishment of Implementation Standards
Determination of Measurement of Activity
Implementation
Measuring the implementation of real activities
Benchmarking the implementation of activities
with standards and analyzing deviations
Taking corrective action if necessary
1. Setting Standard of Implementation, standard /
benchmark for assessment of results. Standard form
* Physical Standards (quantity brg / service, nz
Subscription, product quality)
* Monetary standard (in Rp covers kindergarten,
Cost of sales, gross profit, revenue penj)
* Standard time (production speed / limit
Time of work)

2. Determination of Measurement of Implementation of

Activities, How many times the implementation is
measured, in what form, Who
3. Measurement of real-time activity, observation, report
both oral and written, inspection, testing as
measurement implementation
4. Comparison of the implementation of activities with
standard and analyzing deviations
5. Take corrective action if necessary (standard is
changed, execution is improved / both are done
simultaneously)
FACTORS THAT MAKE MONITORING IMPORTANT
Organizational Environmental Changes, product
innovations, new competitors, new PPs, then
surveillance detects changes
Increasing organizational complexity, the greater the
organization the more it needs to be held supervision,
eg: markets, products, facilities to ensure quality and
profitability
Errors, ordering and sending wrong brg, wrong pricing
etc.
The manager's need to delegate authority
MANAGERIAL SUPERVISORY AID

Management By Exception,
allows managers to direct their
attention to the most critical
areas of supervision (sales,
production, finance, personnel)
MANAGERIAL SUPERVISORY AID

Management-Information System, a
formal method and the provision of
management, information needed
accurately and timely to assist the
decision-making process and enable the
organization's effective planning,
oversight and management functions
(MIS is very closely related to computer
technology)
EFFECTIVE MONITORING CHARACTERISTICS

Accurate
On time
Objective and comprehensive
Realistically organizational
Coordinated with the work flow of the
organization
Flexible
Hands-on and operational
Accepted members of the organization
TYPE OF SURVEILLANCE METHOD
Non-Quantitative Methods, regularly overseeing the
overall Performance of the organization and its
employees by: Observation, regular and direct
inspection, oral and written presentation,
implementation evaluation, discussion
Quantitative methods tend to use special data and to
quantify and check the quantity and quality of
outputs, including: Budget, Audit, BEP Analysis, Ratio
analysis, Charts and techniques related to
implementation time
CASE 3

The main cause of why our beloved

country is full of conflict, seize each
other's seats, overthrow each other, feel
righteous and blame each other and
dislike each other, because they do not
realize that all changes will happen. How
would you respond if there is a conflict
like this
CASE 4

For many employees mutated is defined as

punishment or sanctioned, because in
practice we often encounter if an employee or
employee mistakes the solution is mutated,
including if an employer is unhappy with his
subordinates, then the subordinate will be
mutated elsewhere. And also if someone
would strongly object and even refused if
moved from wet place to dry place. From the
above statement what do you do if there are
as employees who are mutated
TERIMA KASIH