What makes a leader?

GOLEMAN, DANIEL (1998), WHAT MAKES A

LEADER, HARVARD BUSINESS REVIEW, NOVEMBER -
DECEMBER, 93-102.
 Daniel Goleman, Ph.D

Born in California, 1946

Education-Amherst College, Harvard

Author and expert on EQ

Lecturer, psychologist, researcher,

reporter, visiting faculty member at

Harvard.

Awards (Pulitzer Prize)

http://www.danielgoleman.info
 NYT Best Seller

The New York Times bestselling

Over 5 million copies in nearly 30

languages

Best selling in Europe, Asia, and Latin

America
 Discussion Outline

Defining/understanding Emotional Intelligence

Components of emotional intelligence
How is it related to performance
Can emotional intelligence be learned
Evaluation/Critique of the article
Leadership-beyond the article
Five Components of Emotional Intelligence

Self-
Regulation

Self-
Motivation
Awareness
EQ

Social skill Empathy

Self-
Management
Skills

The ability to
relate to
others
 Performance and Emotional Intelligence

Goleman observed that emotional intelligence is twice as

important as technical skills and IQ for jobs at all levels
Importance of emotional intelligence increases as job levels
advance
EI distinguishes outstanding leaders and strong performers
When comparing average performers with senior leaders,
90% of the differences were related to emotional
intelligence
Leaders with high emotional intelligence score positively
impacts the company performance
 Can Emotional Intelligence Be Learned?

Leaders Born or Made?

Leaders are borned with the traits/quality

Is a learned behavior

We know that EI
increases with age

is a learned behavior

can be used train leaders

Limbic system (feeling, impulses and drives)

Noecortex system (concepts, logic)
 Training the Limbic System

Keys to learning Techniques

Self Motivation Practice scenarios

Recognition Enlist a coach
Practice Tape yourself
Continuous feedback Mimic others
Time and focus Go overseas?
Breaking habits
 A Few Criticisms

Unfounded claims that have no empirical backing, such as EI having

a higher predictive validity for performance in the work place than
traditional measures of intelligence. There is no evidence to suggest
this.
Matthews, G., Zeidner, M., & Roberts, R. (2002). Emotional
Intelligence: Science & Myth. Cambridge, Massachusetts: The
MIT Press.
Dr. Cary Cherniss neither argues against nor supports Golemans
model, but states some of its history in his paper, Emotional
Intelligence: What it is and Why it Matters
Graduate professor of Applied and Professional Psychology at
Rutgers University in New Jersey
Steve Hein compiles Critical Review of Daniel Goleman
http://eqi.org/gole.htm#Table of Contents, page 3
 Leadership-Beyond This Article

Various Leadership Models

Leadership is a function of
L = f(Individual, Followers, Situation)

The power of the like factor

Openness, vision, and gestalt approach
 Discussion Questions

1. IQ and technical skills are important, but

emotional intelligence is the sine qua non of
leadership. Explain.
2. What is emotional intelligence? Can emotional
intelligence be learned? How?
3. Rate your emotional intelligence on a four-point
scale (4=excellent, 3=good, 2=fair, 1=poor) for
each of the five components? How can you
improve your rating or emotional intelligence?
Explain.