Professional Documents
Culture Documents
Book
Goals
As a employee, I want to have a clear understanding of: As as company , I want a fair system promoting:
My employee journey in the company Company growth
What is expected from me at my level Low turnover
How to progress in my career (what is expected Employee happiness
from me to reach the next level). Learning and mentoring.
As a employee, I want a fair compensation that: Promoting employee should not reduce our margins.
Reflects my value on the market and the value I
bring to PALO IT
Does not depend on my negotiation skills.
Insight of the book in Nutshell
Measurement is almost always part of an effort to achieve some
goal.
You cant always measure all aspects of progress against the goal,
so you settle for some proxy parameter, one that seems to
represent the goal closely and is simple enough to measure.
example,
If the goal is to build a team to win a football league, then you may seek to
achieve that goal by measuring the number of goals player is scoring while
scouting for talent.
if the goal is long-term profitability, you may seek to achieve that goal by
measuring and tracking productivity.
Dysfunction occurs when the value of proxy parameter goes
up, but the values of your goal get worse.
Economic Theory + Company Example = Transfer insights
of the book
?
Economist lens
1 - Measuring efficiency of Value chain of the company
2 Measuring alignment of Incentives of all the User in the value chain
Social Trust -( working definition) the belief that others will not, at
worst, knowingly or willingly do you harm, and will, at best, act in
your interests.
Two pre-condition to design the system with
Social Trust
1. Positive & negative feedback loop designed to monitor Social Trust
in the pursuit of increasing the pie
2. Knowledge of the cooperators belief on what can harm/benefit
them.
1. When cooperation involves coordinating behavior. The problem people
must solve is a knowledge problem rather than a motivation problem: i.e. What do
cooperators need to know about each others beliefs to coordinate their
behavior?
1. Host beliefs- guest's cleanliness, clear communication, following the rules
2. Guest beliefs - is asked to give a star rating for his experience
Social Trust Design to increase the PIE
Parameters based on the Social Trust design to increase the PIE Proposed by
the Career
Path
committee
1 Measuring the PIE & key process area Yes
2 No. Behavior Consultant to put effort on Yes (100) 5
3 No. of behavior System needs to put effort on Could not find 6
4 Gradual step to increase the Cognition in problem solving skills Could not find Yes
5 Empowers Employee in co-evolving the system & the same time provides levers to the Could not find Yes
CEO to get leading indicator for the healthiness of system
6 Balance of power Could not find 2
Does HR have independent mechanism to measure the motivating potential of each
Jobs done by employee
7 Traceability between Goal of the system -> User Stories (forces) -> the Behaviors from Could not find Yes
every users
8 Provides the leading indicator Could not find Yes
User Story that increase the PIE Behavior/Leading indicator to increase the Pie
Consult Investing my time and energy 1. Nominate self to demonstrate the Problem solving skills based on Skill Demand Trend
in acquiring skills that will 2. Evaluate others on the same problem solving skill
ant 3. Improve on the feedback by expert on the Problem solving skill
increase my pay-off in the fast
4. Evaluate the Motivating potential Score of the JOB assigned
changing tech economy 5. Contribute in defining Drefyus Model (cognitive) on the Skills for which he/she has
expertise
System Build an engine that accelerate 1. Publish market demand Trend of Problem Solving Skills (Market Salary, Vacancies, %
the Skills acquisition based on Demand, Company Vision )
the market demand trend 2. Publish 5 step Dreyfus for each problem solving skills
3. Arrange monthly events for people to demonstrate the problem solving skills
4. Evaluate based on pre-published Dreyfus criteria
5. Scheduling the opportunity in trustful manner
6. Design Job that increase the motivating potential score
HR Means to measure the 1. Conduct survey every 3 months for each JOB in company to measure the Motivating
motivating potential of the jobs Potential Score:
done by any employee 1. Meaningfulness of work,
2. Responsibility for outcomes,
3. Knowledge of result of job
2. Provide feedback to the respective Hive Master to improve the Score
Stan Access to leading indicator on 1. Every 3 months all hands meeting to Steer the company direction based on
healthiness of the system that 1. Motivating Potential Score
will increase the PIE 2. Gap in the Skill Demand Trend Vs current consultant Skills
3. Throughput of proposal/Operating Cost reduction/Reduce wait time
Value Chain
Company Market
How to measure the PIE is growing bigger - $ = no. of man days sold
per month * per day billing
Key Areas to put effort on to increase the PIE
1. Reduce Wait Time across the value chain (to reduce the Cycle Time for each
Customer request)
2. Increase Throughput of proposal /Month
3. Reduce operating Cost (reduce the number of people on bench)
Skill Trend demands
Value Chain
Company
Market
Consultants
Use this information to
decide what new skills
to acquire
Regularly updates skill
demand trends from
market
Follow rules,
Low degree of
confidence,
High degree of
concentration
Key Behaviors in Dreyfus Skills Acquisition model
1 Novice
1. Follows specific rules for specific situations
4 Proficient
2. Rules, are not conditional
1. Uses pattern recognition to assets what to do.
3. Only capable of following the rules Uses rule to determine how to do it.
2 Adv. beginner 2. Intuitions aides in identifying the situation;
1. Begins to create and identify conditional rules. 3. The actions are governed by the principles
2. All decisions still follow rules
3. Rules have nuance and become conditional in nature 5 Expert
3 Competent 1. No analysis or planning pattern recognition extends
to plan as well as action
1. Learns organizations principals information
sorting by relevance begins 2. Just does what works
Adv. Beginner
Competent