ADDRESS THIS IN AN EFFECTIVE WAY CAUSES SUBSTITUTES ATTRACTIVENESS/FEATURES/FUNCTIONALITIES OF A FORGONE PRODUCT LACK OF INFORMATION/KNOWLEDGE ABOUT THE THE PURCHASED PRODUCT OPINION OF OTHERS UNUSED PRODUCT DEGREE OF INVILVEMENT DISPOSAL OF PRODUCT AFTER USE/ EXPLOITATION OF THE PRODUCT TO THE MAXIMUM EXPECTATION AND REALITY DOESNT MATCH REDUCTION REMINDER ADVERTISEMENTS/REASSURANCE ADVERTISEMENTS SERVICE AFTER PURCHASE PROVIDING INFORMATION DURING PURCHASE AND AFTER RISK OF SHIFTING TO ALTERNATIVES/USP INVOLVE THE CONSUMER DURING PURCHASE PROCESS